Syeda Fatima Mazhar Rizvi
Senior Business System Analyst
Kuala Lumpur
Summary
With over 9 years of experience delivering strategic insights and driving process improvements across diverse industries, I am eager to contribute my expertise and enthusiasm. My robust skill set includes requirements gathering, process mapping, data analysis, and system implementation—essential elements for successful IT consultancy engagements.
I have effectively collaborated with stakeholders at all levels to identify pain points and design efficient processes, leveraging data-driven methodologies to present clear, actionable recommendations. My experience spans various projects, including Logistics, HR, College systems, and Finance, where I developed a strong understanding of how technology drives business success.
Possessing hands-on experience with VAT compliance, I ensure processes align with regulatory requirements and facilitate accurate reporting. My expertise in algorithms, use case analysis, data flow diagrams, and both functional and technical requirements specifications enables me to bridge the gap between business needs and technical solutions effectively.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Senior Business Systems Analyst
Safeguards Corporation Sdn Bhd
02.2018 - Current
- Understanding Business Requirements: Analyzed and documented business requirements and rules based on system integration for VAT, HR, College, and Logistics systems.
- Analytical Solutions: Delivered high-quality analytical solutions to key stakeholders, enhancing decision-making and operational efficiency.
- Agile Collaboration: Collaborated with the product owner to create and prioritize the product backlog using Agile practices, increasing business value.
- Business Case Development: Developed comprehensive business cases in partnership with product managers to support project initiatives.
- User Stories & Acceptance Criteria: Provided detailed user stories to multi-disciplinary teams, defining business-driven acceptance criteria for successful project delivery.
- Agile Facilitation: Supported Agile practices by facilitating various processes such as Iteration/Release Planning, Backlog Refinement, Retrospectives, Sprint Reviews, and Daily Stand-ups.
- Prototyping: Created low and high-fidelity prototypes to visualize solutions and gather feedback from stakeholders.
- Subject Matter Expertise: Acted as a subject matter expert in specific functional areas, providing guidance to the assigned Scrum team.
- User Requirements & Storyboards: Collected user requirements and developed storyboards, actively discussing user stories in accordance with Scrum methodology.
- Functional Requirements: Converted user stories and use cases into logical flows and functional requirements for the development team, ensuring clarity and alignment with business objectives.
- Product Backlog Management: Established and maintained the product backlog by creating user stories that represent the overall project scope, assisting the product owner in refining requirements.
- Team Leadership: Led the team in understanding project objectives and alignment with organizational strategy, ensuring all elements met official documentation and sign-offs.
- Documentation Compliance: Followed comprehensive documentation processes for requirement gathering, Gantt charts, Jira, UAT, user training, software documentation, and business requirements (BRD), functional requirements (FRS), and system requirements specifications (SRS).
- Policy Adherence: Learned and adhered to company policies to effectively apply user system requirements and manage stakeholder expectations across projects.
System Analyst
Aptech Computer Education
03.2013 - 09.2016
- Comprehensive System Understanding: Developed a clear understanding of the institute's systems, ensuring alignment between technology solutions and organizational goals.
- Staff Training & Development: Trained junior staff to enhance their skills and knowledge of system units, fostering a culture of continuous improvement and operational excellence.
- Client Demos & Presentations: Built and delivered engaging demonstrations to new and existing clients, effectively showcasing system capabilities and fostering strong client relationships.
- System Development Life Cycle (SDLC): Led initiatives throughout the System Development Life Cycle, utilizing software engineering skills to ensure successful project execution and delivery.
- Stakeholder Communication: Engaged with various stakeholders to gather and clarify requirements, ensuring that all business needs were accurately captured and addressed in project plans.
- IT System Design: Designed efficient IT systems, including Payroll and Student Systems, tailored to meet both business and technology needs while ensuring compliance with regulatory standards.
- Developer Coordination: Coordinated with teams of developers to build and implement technology solutions, ensuring timely project delivery and adherence to quality standards.
- System Integration: Integrated multiple systems to reconcile the diverse needs of different teams, promoting seamless information flow and enhancing operational efficiency.
- Database Security & Reliability: Provided secure and reliable database systems, implementing best practices in data management to safeguard sensitive information and maintain data integrity.
Education
Master of Science - Software Engineering
Asia Pacific University of Technology & Innovation
Kuala Lumpur, Malaysia 10.2016 - 02.2018
Bachelor of Science - Business Computing And Information Systems
University of Wales
Prifysgol Cymru 01.2010 - 03.2012
Skills
Defect Identification
User Acceptance Testing
Quality Control
Project Management
Functional specifications
Test case scenarios
Business Development
Use Case Development
Workflow Analysis
Software Development Lifecycle
Business process modeling
Release planning
Business intelligence tools
Requirements Gathering
Business Documentation
Certification
(By Google Malaysia & Malaysia Productivity Cooperation)Digital Acceleration for Learning and Industry Adoption (DALIA): Business Go-Digital Program
Timeline
(By Google Malaysia & Malaysia Productivity Cooperation)Digital Acceleration for Learning and Industry Adoption (DALIA): Business Go-Digital Program
11-2023
Senior Business Systems Analyst
Safeguards Corporation Sdn Bhd
02.2018 - Current
Master of Science - Software Engineering
Asia Pacific University of Technology & Innovation
10.2016 - 02.2018
System Analyst
Aptech Computer Education
03.2013 - 09.2016
Bachelor of Science - Business Computing And Information Systems
University of Wales
01.2010 - 03.2012
Languages
Urdu
Native language
English
Proficient
C2
Arabic
Elementary
A2