Syed Adam Syed Ali
Selangor
Summary
Senior Wintel engineer with deep hands-on support across Windows Server, Active Directory, Microsoft Exchange, VMware, and backup recovery. Strong background in BAU support, server patching, hardware and software troubleshooting, and data center operations, with added exposure to project deployments, migration support, and pre-sales work.
Overview
1
1
Language
21
21
years of professional experience
Work History
Senior Wintel Engineer
NTT DATA MALAYSIA SDN BHD
2023.02 - Current
- - L3 support Wintel & Infra for Aeon Credit Services (M) – Represent as NTT MSC.
- Performed daily support for Active Directory, Microsoft Exchange 2010 and 2013, server patching, and change requests.
- - To support customers on Active Directory (AD) and other related Enterprise solution products
- - Provided hardware and software support to customers on Microsoft Windows infrastructure, ensuring quality and customer satisfaction.
- - Be able to convince and advice customers and prospects on Microsoft Windows Operating System and related aspects.
- - Delivered support for virtualization and cloud computing solutions, facilitating efficient resource management and deployment.
- - To be able to support customers in data protection and recovery, replication, and storage solutions.
- - To maintain and continue to improve in Microsoft Certification and continue improving in related product/technical knowledge and to be equipped with knowledge for new products introduced in the IT market.
- - Assist the Sales and Business Development teams in pre-sales activities
- - Veritas Backup Exec Upgrade and restore from ransomware for Stealth Solutions Sdn Bhd.
- - Delivered L1 support for Uniqlo and TLS Warehouse, addressing user inquiries and technical issues..
- (3 years 9 months)
Senior System Engineer
Brightclick Solutions Sdn Bhd
2019.03 - 2023.01
- - Provided L3 support for Wintel and infrastructure systems at Aeon Credit Services (M), representing NTT MSC.
- - Supported customers with Active Directory (AD) and related enterprise solutions to ensure seamless operations.
- - Performed daily business-as-usual support for Active Directory, Microsoft Exchange 2010 and 2013, server patching, and handling change requests.
- Provided support for virtualization and cloud computing solutions.
- - To be able to support customers in data protection and recovery, replication, and storage solutions.
- - Veritas Backup Exec Upgrade and restore from ransomware for Stealth Solutions Sdn Bhd.
- - Assisted Sales and Business Development teams in pre-sales activities to improve customer engagement and drive solution adoption.
- - Be able to convince and advise customers and prospects on Microsoft Windows Operating System and related aspects.
- - Provided guidance and shared working knowledge with team members to foster collaboration and enhance team spirit.
- (3 years 11 months)
ENTERPRISE SYSTEMS SPECIALIST
D.G.KOM SENDIRIAN BERHAD
2014.01 - 2019.02
- - To support customers on Active Directory (AD) and other related Enterprise solution products
- - To be able to support customers in data protection and recovery, replication, and storage solutions.
- - Supporting Managing and Maintaining a Microsoft Windows Server 2003 Environment.
- - Be able to convince and advice customers and prospects on Microsoft Windows Operating System and related aspects.
- - Provide 1st line MS Infra technical support, services and advice to customers. Be part of the teams to support Windows Server, VERITAS & VMware Solution and other services related to MS Infra Services.
- - Provide support and assist Installing hardware and software.
- - Provide servicing and troubleshooting for desktop computers to maintain functionality.
- - Conduct first-level diagnostics and repairs on PCs, matrix printers, and server equipment.
- - Perform analysis and diagnostics on software, hardware, and networking components to identify issues.
- - Deliver backup technical support and services while advising on related engineering services. Assist to resolve client problems including troubleshooting; analysis and recommendation.
- - Experience with Symantec Veritas netbackup 6.5 & 7.0.
- Managed servers and clients for antivirus software including Trend Micro and Kaspersky.
- Provided support on virtualization and cloud computing solutions.
- - Assist the Sales and Business Development teams in pre-sales activities
- - Offer support services and pre sales activities to the Sales Department in order to assist the sales executive with technical backup.
- Ensured compliance with service contract SLA for maintenance and corrective calls to fulfill customer needs.
- - To conduct Microsoft Windows Operating System and other related system application training to team members and customers.
- - To maintain and continue to improve in Microsoft Certification and continue improving in related product/technical knowledge and to be equipped with knowledge for new products introduced in the IT market.
- - Maintain technical expertise by pursuing and achieving industry certifications.
- - Establish effective working relationships with third-party contractors and principals, ensuring fulfilment of all contractual commitments to customers.
- - Provided guidance and shared working knowledge with team members, fostering a collaborative team spirit.
- - Installing and support ALTAL wireless for Telekom Malaysia nationwide.
- - Has been certified as Microsoft Certified Professional (MCP), Microsoft Certified Desktop and Support Technician (MCDST), Microsoft Certified Technology Specialist (MCTS): Windows Vista, Microsoft Certified IT Professional (MCITP) and Microsoft Certified System Administrator (MCSA) Windows Server 2003.
- (5 years 2 months)
Senior Enterprise Systems Analyst
D.G.Kom Sendirian Berhad
2012.03 - 2013.12
- - To support customers on Messaging, LDAP/Active Directory (AD) and other related Enterprise solution products
- - To provide support on virtualization and cloud computing solution.
- - To be able to support customers in data protection and recovery, replication, and storage solutions.
- - Provided hardware and software support to customers on Microsoft Windows Infra, ensuring quality service and high customer satisfaction.
- - Conducted training on Microsoft Windows Operating System and related applications for team members and customers, improving overall knowledge and capability.
- - To provide guidance and share working knowledge with other team members and maintain good team working spirit.
- - Collaborated with sales and business development teams to enhance pre-sales efforts
- Ensured compliance with service contract SLA for maintenance and corrective calls.
- - To maintain and continue to improve in Microsoft Certification and continue improving in related product/technical knowledge and to be equipped with knowledge for new products introduced in the IT market.
- (1 year 10 months)
Senior System Support Analyst
D.G.Kom Sendirian Berhad
2011.01 - 2012.02
- -Supporting Managing and Maintaining a Microsoft Windows Server 2003 and Microsoft Windows 2008 Environment.
- -Delivered 1st line MS Infra technical support and advice to customers, collaborating with teams to maintain Windows Server, VERITAS, VMware, and related services.
- -Performed evaluations of software, hardware, and networking components to enhance system performance.
- -Serviced and troubleshot desktop computers, resolving issues to maintain user productivity.
- -Executed first level diagnostic repairs on PCs, matrix printers, and server equipment to ensure optimal functionality.
- -Experience with Symantec Veritas netbackup 6.5 & 7.0.
- -Installing hardware and software.
- -Installing & supporting IBM Blade Server HS22 for Suruhanjaya Perkhidmatan Awam (SPA)
- - Installing and supporting ALTAL wireless for Telekom Malaysia nationwide.
- -Offered technical support and guidance on engineering services, assisting in troubleshooting and resolution. Assist to resolve client problems including troubleshooting; analysis and recommendation.
- (1 year 2 months)
System Support Analyst
D.G.Kom Sendirian Berhad
2006.03 - 2010.12
- -Provided first line MS Infra technical support and advice to customers, supporting teams in Windows Server, VERITAS, VMware solutions, and related MS Infra services.
- -Supporting Managing and Maintaining a Microsoft Windows Server 2003 Environment.
- -Performed comprehensive diagnostics of software, hardware, and networking to enhance operational performance.
- -Facilitated installation of hardware and software, enhancing user operational capabilities.
- -Managed server and client systems for antivirus solutions, including Trend Micro and Kaspersky.
- -Handled first level diagnostic repairs on PCs, matrix printers, and server equipment to ensure operational continuity.
- -Experience with Symantec Veritas netbackup 6.5 & 7.0.
- -Provide backup technical support, services and advice on other related Engineering Services. Assist to resolve client problems including troubleshooting; analysis and recommendation.
- -Has been certified as Microsoft Certified Professional (MCP), Microsoft Certified Desktop and Support Technician (MCDST), Microsoft Certified Technology Specialist (MCTS): Windows Vista, Microsoft Certified IT Professional (MCITP) and Microsoft Certified System Administrator (MCSA) Windows Server 2003.
- -Maintain technical expertise and gaining industry certifications.
- -Offer support services and pre sales activities to the Sales Department in order to assist the sales executive with technical backup.
- -To establish the environment of working relationship with Third Party Contractor and Principals to ensure that all contractual commitments to customers are met.
- - Installing and support ALTAL wireless for Telekom Malaysia nationwide.
- (4 years 10 months)
Education
Diploma - Computer Science/Information Technology (Programming)
Universiti Putra Malaysia (UPM)
2006-01
Skills
- Technical Support, Windows Server, Virtualization, Backup, Storage, Microsoft Active Directory, Microsoft Exchange Server, VMware, Microsoft SQL Server, Disaster Recovery, Wintel
- Technical support
- Customer service
- Service delivery
Languages
Bahasa Malaysia, English
Timeline
Senior Wintel Engineer
NTT DATA MALAYSIA SDN BHD
2023.02 - Current
Senior System Engineer
Brightclick Solutions Sdn Bhd
2019.03 - 2023.01
ENTERPRISE SYSTEMS SPECIALIST
D.G.KOM SENDIRIAN BERHAD
2014.01 - 2019.02
Senior Enterprise Systems Analyst
D.G.Kom Sendirian Berhad
2012.03 - 2013.12
Senior System Support Analyst
D.G.Kom Sendirian Berhad
2011.01 - 2012.02
System Support Analyst
D.G.Kom Sendirian Berhad
2006.03 - 2010.12
Diploma - Computer Science/Information Technology (Programming)
Universiti Putra Malaysia (UPM)