Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Community Service
Accomplishments
Technical
Timeline
Generic
Syed Muhamad Zarif bin Wan Habib Othman

Syed Muhamad Zarif bin Wan Habib Othman

Kuching

Summary

Dynamic professional with hands-on budtending experience in Amsterdam and extensive cannabis knowledge. Over two years of logistics and customer service expertise. Aiming to contribute skills in customer education, sales, and teamwork to a leading dispensary or delivery service in Thailand's cannabis industry. Committed to learning Thai to improve customer engagement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Delivery Rider

Lalamove
08.2023 - 08.2025
  • Completed 80-120 deliveries daily, achieving a 95% on-time delivery rate, including urgent and same-day requests.
  • Applied upselling and customer service skills to resolve concerns and provide updates, enhancing customer experience and loyalty.
  • Worked closely with dispatch teams to manage high-volume schedules, showcasing teamwork and adaptability in fast-paced environments.
  • Adapted to challenging conditions (e.g., traffic, weather) to maintain timely deliveries.

Delivery Rider

NinjaVan
02.2022 - 01.2023
  • Delivered 80-120 parcels daily, maintaining a 95% on-time delivery rate across urban and suburban routes.
  • Engaged with diverse customers daily, using sales and persuasion skills to address inquiries and ensure satisfaction, fostering repeat business.
  • Collaborated with team members to streamline delivery operations, demonstrating strong teamwork in high-pressure settings.
  • Utilized GPS apps (e.g., Google Maps, Waze) to optimize routes, improving efficiency by 15%.
  • Handled fragile and high-value packages with care, achieving zero damage reports.

Education

Diploma - Management

Universiti Malaya
Kuala Lumpur
01.2023

Sijil Pelajaran Malaysia (SPM) - undefined

Sekolah Menengah Kebangsaan (SMK) Green Road
Kuching, Sarawak
12.2022

Skills

  • Cannabis expertise
  • Customer service and sales
  • Logistics and navigation
  • Leadership and teamwork

Certification

  • Valid Malaysian Car License, 2022
  • Valid Malaysian Motorcycle License, 2021
  • Informal Cannabis Budtending Training, Amsterdam, 2025 (5-day hands-on experience in budtending and customer education)

Languages

Fluent in Malay and English; committed to learning conversational Thai to enhance customer interactions in Thailand.

Hobbies and Interests

Skateboarding: Passionate skateboarder with strong balance and agility, complementing physical demands of delivery roles and showcasing dedication to dynamic hobbies., DJ Mixing: Skilled in creating music mixes, demonstrating creativity and attention to detail, transferable to engaging customer experiences in dispensary settings.

Community Service

SMK Green Road, Green Road, Kuching, Sarawak, Malaysia, Actively participated in community service and school activities at SMK Green Road, demonstrating teamwork, responsibility, and leadership skills applicable to collaborative cannabis industry roles.

Accomplishments

  • Olahragawan Lelaki SMK Green Road (Male Athlete Award), 2022: Recognized as the top male athlete, demonstrating physical fitness, discipline, and leadership in school sports—valuable for dynamic delivery and retail roles.
  • Consistently achieved 95% on-time delivery rates at NinjaVan and Lalamove, showcasing reliability and efficiency.

Technical

Basic proficiency in Microsoft Office (Word, Excel) and delivery tracking software; quick learner for dispensary POS systems.

Timeline

Delivery Rider

Lalamove
08.2023 - 08.2025

Delivery Rider

NinjaVan
02.2022 - 01.2023

Diploma - Management

Universiti Malaya

Sijil Pelajaran Malaysia (SPM) - undefined

Sekolah Menengah Kebangsaan (SMK) Green Road

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Syed Muhamad Zarif bin Wan Habib Othman