SYAZWANI TAJUDDIN
Senior Executive
Johor Bahru
Summary
With over 6 years of experience in the financial services industry, I have worked with diverse markets and regions, including India and the United Arab Emirates. Throughout my career, I have been recognized for outstanding performance and caliber of work, receiving awards such as Outstanding Achievement Award, Quality Assurance Recognition, and Best Case of the Month. My dedication and proficiency in the compliance domain are certified by my accomplishment of the Advanced Certification in Anti-Money Laundering and Counter Financing in Terrorism (ACAML).
Currently, a valuable member of the Austin Heights, JB branch operations team, where I efficiently manage daily counter transactions, process remittance applications, open accounts, cross-sell bank products, and serve as the branch's chief cashier. My experience as both a front-end and back-end officer has provided me with a comprehensive understanding of the banking cycle and the interdependencies between decisions. This knowledge allows me to effectively apply my abilities, expertise, and experiences to enhance my professional development.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Executive, Business Channels
Hong Leong Bank Berhad
07.2024 - Current
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results
- Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
- Carry out Branch RCSA through sample checking and effective rectification as applicable
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner
- Over-ride transactions as per Bank defined transaction limits
- Responsible for overall branch cash holding and end of day cash balancing
Senior Executive, Financial Crime Compliance (FCC)
Hong Leong Bank Berhad
09.2021 - 06.2024
- Collaborated with the team to implement new monitoring techniques and procedures, improving overall efficiency and accuracy in identifying suspicious activities
- Serve as a Subject Matter Expert (SME) for implementation of Business Transactions over Personal Account (BToPA)
- Conducted comprehensive searches, due diligence, data gathering, and evidence recording from various sources including internal systems, public searches, and commercial databases to support investigative processes
- Demonstrated expertise in identifying and analyzing money laundering processes and related sanctions and regulations to enhance case investigations efficiency which includes cross supporting STR team
- Utilized advanced knowledge of AML protocols and software tools to identify, analyze, and report on potential financial crime activities, enhancing overall client security and regulatory compliance
- This includes conducting special review on NSRC reported cases and producing a comprehensive analysis including detecting potential organized crime
- Coordinate with cross-functional teams such as FCC Analytics, FCC Advisory, and Special Account Management (SAM) team to ensure accurate and timely reporting of suspicious transactions, maintaining compliance with regulatory requirements
Compliance Analyst, Financial Intelligence Unit (FIU)
Citigroup Transaction Services (M) Sdn Bhd
08.2018 - 09.2021
- Assist with investigations and research on potentially suspicious clients using various internal and external systems and databases
- Document and report the review/investigation findings and prepare case files with the required supporting documentation
- Designated analyst for specific typology cases [Trade Based Money Laundering (TBML) & Non-Profit Organizational (NPO)] that require strict adherence to guidelines by country compliance
- Advise senior management on the next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
- In charge of Service Level Agreement (SLA) monitoring by proposing monthly capacity planning to the manager
- Took part in EMEA strategic migration to APAC
- Assisting the team in translating Arabic materials into English
Education
Bachelor Degree - Islamic and Arabic Studies
Al-Azhar University
Cairo 10.2011 - 10.2016
Skills
Client Relationship Management
Know your customer
Compliance Sanctions Review
Financial Transaction Oversight
Analysis of Suspicious Activity
Customer Risk Assessment
Financial Crime Investigations
Client Relationship Development
Effective Complaint Resolution
Issue escalation
Client Relationship Management
Certification
Advanced Certification in Anti-Money Laundering and Counter Financing in Terrorism (ACAML), 2024
Awards
Outstanding Achievement Award, 2023
Group Compliance, Hong Leong Bank Berhad
Quality Assurance (QA) Recognition (Best Practices Category) - Silver Award, 2020
Citigroup Transactions Services (M) Sdn Bhd
Best Case of the Month - Platinum Award, 2020
Citigroup Transaction Services (M) Sdn Bhd
Timeline
Customer Service Executive, Business Channels
Hong Leong Bank Berhad
07.2024 - Current
Senior Executive, Financial Crime Compliance (FCC)
Hong Leong Bank Berhad
09.2021 - 06.2024
Compliance Analyst, Financial Intelligence Unit (FIU)
Citigroup Transaction Services (M) Sdn Bhd
08.2018 - 09.2021
Bachelor Degree - Islamic and Arabic Studies
Al-Azhar University
10.2011 - 10.2016
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