SYAZWANI ABDUL REFAI
QA & RA MANAGER
Seremban
Summary
Detailed oriented and highly organized individual with experience in quality management system for factory start-up, supplier development program and R&D, developing and executing effective quality assurance, process control and regulatory compliance in a manufacturing environment. Possessing good communication skills to collaborate with inter and intra departments as well as maintaining good relationship with regulatory bodies and supplier. Proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
QA Manager
Mission Foods Malaysia Sdn. Bhd
10.2021 - 02.2023
- Maintaining and improving the whole aspect of Quality and Food Safety system in compliance to corporate, customer and regulatory requirements
- Provide leadership for quality and regulatory system development, integration, alignment, improvement program and project involving department and cross-functional teams
- Accountable to established and maintain an effective set of standards, procedures, guidance documents and forms related to QMS and FSSC through change management.
- Lead and coordinate with the rest of the organization to consistently develop, produce and supply products that exceed customer and consumer expectations
- Accountable to established product labeling and nutrition advisory for New Product Development as part of marketing and business growth
- Protect the brand by ensuring the compliance to local and overseas regulatory requirements
- Responsible for the product registration related to regulatory (Halal, MOH & FDA)
- Engage with stakeholder in the organization to strive for the highest standards of quality
- Initiate, develops, and implements new quality concepts, tools and strategies to ensure the continuous improvement on product quality, quality system and assure business, facility and corporate objectives are met
- Monitor and ensure the continuous improvement of the food safety program
- Assures that products are being produced in conformance with Food Safety Practices
- Develop Supplier Approval Process and Program to ensure consistent quality of raw ingredient supplied to produce high quality finished products
- Lead development and deployment of education and training to ensure awareness and usage of corporate QMS
- Lead and coordinate problem solving situation for quality and regulatory related issues.
- Reported production malfunctions to managers and production supervisors.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Monitored staff organization and suggested improvements to daily functionality.
QA Manager
Sunshine Bread Sdn. Bhd
02.2019 - 09.2021
- Established and maintained the Quality and Food Safety standard and program for a green field start-up
- QMS: Develop and review quality, food safety and halal policy and procedure.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Food Safety: Responsible to ensure effective implementation of HACCP, PRP, Halal and quality system
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Ensure all activities on pest control, plant hygiene and sanitation are carried out
- Regulatory: Responsible to ensure the organization meet local, federal and international regulations that apply to the products
- Supplier Management and Approval: Develop process for supplier compliance and alignment with internal standard
- Provide strategic support to supplier in terms of understanding product quality to ensure consistency and compliance
- New Product Development: Lead in assessment program for new ingredients related to quality and food safety and process transfer to production line
- Manage the internal and external Food Safety, Quality and Halal audits to ensure implementation in accordance with international standards, market and customer requirements
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Provides ongoing training and development of all employees concerning product quality and food safety, customer satisfaction and compliance with Good Manufacturing Practices and HACCP.
Quality Specialist
Nestle R&D Center (Pte) Ltd
12.2017 - 01.2019
- Provide expertise in food safety, compliance, audit including HACCP and microbiology areas for new product development
- Main function to supports in early management of identifying issues related to quality, food safety & regulatory compliance and giving guidance to Project managers in making necessary changes in product & process to ensure food safety and compliance are met in the entire value chain
- HACCP: Lead the food safety study for new ingredients, food products and new process lines
- Define and update specific quality procedures, instructions, manuals and tools related to each product category
- Lead and conduct audit based on FSSC 22000 Standard
- Assess audit and verify that NQMS and FSMS is efficient and obtaining desired results
- QMS: Maintain and improve Integrated Quality Management System for a given line & product
- Compliance: Maintaining a deep understanding of new and existing regulations that may impact the products and processes
- Ensure all food safety, compliance and consumer requirements are met each at the expected level
- Provides input to category development units with regards to safety and quality of the product to ensure expected performance levels without compromising on consumer attributes
- GMP: Knowledge of Good Manufacturing practice, Hygiene & Pathogen Monitoring and establish the Hygiene & pathogen in factories or plants
- Implement and ensure compliance with NQMS and
- FSMS
- Product Development: Create raw material, finished product specifications and guide raw material supplier in creating specifications
- Drive product development projects of the category in line with quality and safety of the product development in the design of new products and technologies
- Supports the development of category specific competencies
- Problem solving: Lead and participate in problem solving activities
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Provide professional support to enforce NQMS requirements throughout all functions of the value chain in order to continuously improve in the pursuit of zero defect and zero waste
- Promote Quality awareness across the company, contribute to the development of competence of quality professionals within the organization
- Support continuous improvements in the quest for zero defect including structured root cause analysis
- Support activities, including training, to achieve compliance with NQMS requirements and other applicable instructions and standards
- Cleaning and Sanitation: Responsible to define and monitor pre-requisite-programs (PRP) as of zoning, foreign bodies, allergen and pest management in compliance with FSSC 22000
- Support environment, process and product related development projects initiatives.
Food Safety Manager
Kellogg Asia Products Sdn. Bhd
09.2015 - 12.2017
- Primary function is to lead and own product quality and food safety and product quality related systems and procedures that drive overall results
- Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
- Cultivated and maintained customer-focused mindset that acknowledged importance and value of food safety for customers.
- Lead in the food safety management and obtaining HACCP for plant
- Drive and monitor Food Safety system
- Managing the regulatory compliance for the plant in terms of quality, food safety and Halal
- Ensure compliance in order to successfully lunch new product or to new market
- Responsible to drive for results by ensuring the delivery of required standards of quality and food safety, according to Kellogg policies, procedures, and practices
- Established Environment Monitoring Program & Allergen Management for the entire 6 lines
- Established Cleaning and Sanitation Program for Plant and Developed plant Master Sanitation Schedule
- Performed regular inspections of production lines to guarantee sanitary environment.
- Responsible for Pest Control program for plant
- Develop rapport with Pest Control service provider to ensure compliance and improvement to requirement
- Appointed Document Controller, Internal Auditor and Halal Coordinator for the plant
- Provide training to employees and contractors on food safety and compliance related matter.
Chemist
Central Sugars Refinery
01.2010 - 09.2016
- Primary function is to manage the overall Quality Assurance function in plant
- To assist in managing the compliance on Quality Management System and Food Safety System certification for plant level
- Supervised and provided leadership for 1 Microbiologist, 4 Quality Inspector, 2 Lab Supervisor and 8
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
- Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
Assistant Chemist cum Microbiologist
Central Sugars Refinery Sdn. Bhd
06.2006 - 12.2010
- Primary function is in charge of Physical, Chemical and Microbiological lab activity
- Conduct Environmental monitoring and water testing in critical Manufacturing & packaging areas
- Perform Hygiene inspection on critical personnel in critical areas
- Plans/directs/performs activities that are required for the accurate and reliable microbial analysis of samples (sugar products, raw material or other material received by Quality Department under the request for microbial analysis)
- To provide advice on Biological Hazards in Hazard Analysis determinations
- Conduct training for Lab Assistance
- Conduct chemical test for incoming material and provide input for supplier qualifications
- Prepare document for export shipment
- Represent lab during regulatory, certification and customer audits
- Create and reviewed SOP relevant to testing lab
- Performed and writing the protocols for chemical and microbiological validation for new lines or processes.
Education
Master of Food Technology -
University Putra Malaysia
03.2013 - 06.2014
BSc - Applied Chemistry
University Malaya
06.2002 - 06.2006
Skills
Ability to mulI-task and prioriIze to meet deadlinesundefined
Additional Information
- 2016 – Annual K-Values Awards in Kellogg Asia Products Sdn Bhd Enstek Plant
Timeline
QA Manager
Mission Foods Malaysia Sdn. Bhd
10.2021 - 02.2023
QA Manager
Sunshine Bread Sdn. Bhd
02.2019 - 09.2021
Quality Specialist
Nestle R&D Center (Pte) Ltd
12.2017 - 01.2019
Food Safety Manager
Kellogg Asia Products Sdn. Bhd
09.2015 - 12.2017
Master of Food Technology -
University Putra Malaysia
03.2013 - 06.2014
Chemist
Central Sugars Refinery
01.2010 - 09.2016
Assistant Chemist cum Microbiologist
Central Sugars Refinery Sdn. Bhd
06.2006 - 12.2010
BSc - Applied Chemistry
University Malaya
06.2002 - 06.2006
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