Canva
Hi, I’m
SYAZWAN ASYRAN ROHIZAN
IT SUPPORT ASSISTANT
No.31 Jalan 77/26, Taman Seri Rampai, Setapak
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
9
years of post-secondary education
2
Languages
Work History
CWorks Technologies Sdn BhdNo.11-1, Kinrara Straits One Jalan BK 5A/3A Bandar Kinrara 47100 Puchong
IT Support Executive
01.2018 - Current
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Maintained successful high-level supplier relationships and vendor contracts, generating networked resources for the supply chain and considering new business generation considerations.
- Conducted regular meetings with the team to discuss issues, concerns, and updates.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offer insight into the best remedy.
- Built relationships with customers and the community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Fixed minor errors and bugs for standalone products using MS Access: Demonstrated proficiency in troubleshooting and resolving software issues within standalone products. Utilized MS Access to identify and rectify errors, ensuring smooth functionality and optimal performance.
- Help desk assistance in the office and team assistance with store file completion
- Restore connectivity and prevent downtime in networks due to faults.
KPJ HEALTHCARE BERHADMenara KPJ, Level 13, No. 238 Jalan Tun Razak
Internship Student
05.2016 - 11.2016
Job overview
- Interacted with customers by phone, email, or in person to provide information.
- Demonstrated proficiency in designing and producing eye-catching brochures and banners for mobile applications.
- Developed captivating visual material using excellent graphic design abilities and a thorough understanding of target audience preferences.
- Explored breakthroughs in presentation technology by conducting extensive research on the Internet of Things (IoT).
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Open University MalaysiaSetapak Jaya, Kuala Lumpur
Bachelor of Management Studies from Business Management
01.2018 - Current
University Poly-Tech MalaysiaTaman Shamelin Perkasa, Kuala Lumpur,
High School Diploma
07.2013 - 11.2016
Skills
Microsoft Office Skills
Critical Thinking
Canva
Administrative
IT Hardware
Photoshop
Customer Service
Accomplishments
- Achieved support by completing the scheduled visit with accuracy and efficiency.
- Supervised vendor of 10 staff members.
- Resolved product issue through consumer testing.
Software
Photoshop
Microsoft Office Tools
Software Installation
Interests
Photographer
Hiking
Travelling
Successfully improve efficiency managing support site visits at UUM and under PFI Project UiTM
- Assisted in the UUM Services project, which delivered end-user system maintenance toeight campuses @ more than 20,000 users.
Timeline
IT Support Executive
CWorks Technologies Sdn Bhd
01.2018 - Current
Open University Malaysia
Bachelor of Management Studies from Business Management
01.2018 - Current
Internship Student
KPJ HEALTHCARE BERHAD
05.2016 - 11.2016
University Poly-Tech Malaysia
High School Diploma
07.2013 - 11.2016