SYAZWAN NAZMI BIN ZUNAIDI
Pulau Pinang
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Personable and reliable with focus on timely and accurate deliveries, coupled with positive attitude. Knowledge of city routes and traffic patterns, combined with skills in safe driving and navigation. Dedicated to ensuring efficient and prompt parcel delivery, contributing to overall customer satisfaction.
Overview
15
15
years of professional experience
Work History
Courier
LAZADA EXPRESS (M) SDN BHD
01.2022 - Current
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Followed company policies and procedures during shift.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Contacted customers to confirm delivery details and locations.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
NATURAL MANAGER
CUCKOO (M) SDN BHD
08.2016 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.
- Increased sales volume by effectively training and motivating retail sales team members.
- Increased salon revenue by upselling additional services and retail products to clients.
PROJECT SUPERVISOR
NAZMI ENTERPRISE
01.2013 - 07.2016
- Cultivated a positive work environment that fostered teamwork, creativity, and productivity among all team members.
- Partnered with project team members to identify and quickly address problems.
- Delivered completed projects on time by prioritizing multiple tasks.
- Monitored timelines and flagged potential issues to be addressed.
- Provided status updates for projects, delivering information to all stakeholders.
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
- Trained employees in safety procedures and protocols as directed by company regulations.
EVENT CREW
PRISM 3 SDN BHD
01.2011 - 01.2013
- Supported event coordinators in executing successful events by following detailed plans and instructions.
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
- Managed inventory and resources effectively, preventing shortages during crucial moments in events.
- Actively participated in pre-event meetings and training sessions to stay informed on event procedures and requirements.
- Provided logistical support for events, including transportation coordination and equipment management.
Customer Service Representative
TELEKOM MALAYSIA
06.2010 - 12.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Business Management
KOLEJ TEKNOLOGI ANTARABANGSA CYBERNETICS
KUALA LUMPUR 04.2001 -
SPM -
MAKTAB RENDAH SAINS MARA KOTA PUTRA
Kuala Besut, Terengganu, Malaysia 04.2001 -
Skills
Working independently
Timeline
Courier
LAZADA EXPRESS (M) SDN BHD
01.2022 - Current
NATURAL MANAGER
CUCKOO (M) SDN BHD
08.2016 - 01.2020
PROJECT SUPERVISOR
NAZMI ENTERPRISE
01.2013 - 07.2016
EVENT CREW
PRISM 3 SDN BHD
01.2011 - 01.2013
Customer Service Representative
TELEKOM MALAYSIA
06.2010 - 12.2011
Business Management
KOLEJ TEKNOLOGI ANTARABANGSA CYBERNETICS
04.2001 -
SPM -
MAKTAB RENDAH SAINS MARA KOTA PUTRA
04.2001 -
Similar Profiles
Kangadaran MuniandyKangadaran Muniandy
Fleet, Hub and 3PL Contract Management at Teleport Commerce (M) SDN BHDFleet, Hub and 3PL Contract Management at Teleport Commerce (M) SDN BHD
MUHAMMAD HANIF AB RAZAKMUHAMMAD HANIF AB RAZAK
Person in Charge at LAZADA EXPRESSPerson in Charge at LAZADA EXPRESS
Mohamad Nur Ridzwan Bin Mohamad SaidMohamad Nur Ridzwan Bin Mohamad Said
Gateway Clearance Support Supervisor at DHL Express (M) SDN BHDGateway Clearance Support Supervisor at DHL Express (M) SDN BHD