SYAZMIM SHAHRUL AZHAR
MANAGEMENT
SHAH ALAM,SELANGOR
Summary
Friendly Management Assistant with commitment to excellence and more than 6 years of experience. Effective collaborator bringing excellent relationship building and teamwork and collaboration abilities. Talented in building relationships, managing records and optimizing procedures for maximum efficiency.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Management Associate
THE PETSTOP
shah alam, selangor
06.2017 - 10.2019
- Oversaw training and onboarding process for all newly hired employees.
- Drove sales and customer service while assisting guests with information services.
- Maintained inventory stock for animal essentials, placing orders when necessary.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Team Leader
BUTTON AND WHEEL
SHAH ALAM, SELANGOR
09.2018 - 06.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Administrative Assistant
RUMAH AMAN ORPHANAGE AND WELFARE
SHAH ALAM, SELANGOR
01.2015 - 09.2015
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed Access databases converting complex data into easy-to-interpret data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Supervisor
SAN FRANCISCO COFFEE co.
AMPANG, KUALA LUMPUR
11.2012 - 12.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Identified individual employee's unique work styles and adapted management methods.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Education
No Degree - Culinary Arts
FOOD INSTITUTE oF MALAYSIA (FIM)
SELANGOR 07.2010 - 12.2012
Skills
Timesheet processing
Payment verification
Paperwork drafting
Relationship building
Administrative tasks
Recordkeeping
Teamwork and Collaboration
Good Telephone Etiquette
Dependable and Responsible
Self-Motivated
Additional Information
I'm married and have two children.
Timeline
Team Leader
BUTTON AND WHEEL
09.2018 - 06.2019
Management Associate
THE PETSTOP
06.2017 - 10.2019
Administrative Assistant
RUMAH AMAN ORPHANAGE AND WELFARE
01.2015 - 09.2015
Supervisor
SAN FRANCISCO COFFEE co.
11.2012 - 12.2014
No Degree - Culinary Arts
FOOD INSTITUTE oF MALAYSIA (FIM)
07.2010 - 12.2012