SYAZAN SYAZANIF BIN MOHD HANIF
Kuala Lumpur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Print Care Assistant
Canon Marketing (Malaysia) Sdn Bhd
12.2023 - Current
- Provide first-level customer support to client end user on Canon printing products in their premises.
- To guide end user to use Canon’s printing devices.
- To remove or update user information and driver requirements of the Print Management System.
Customer Service Cashier
Tesco (M) Sdn. Bhd.
1 2017 - 6 2017
- Handling customer inquiries and complaints, cashiering, self-service machine attendant
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Customer Management Executive
Telecontinent Sdn. Bhd.
09.2022 - 08.2023
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Optimized team performance by establishing clear goals, setting expectations, and monitoring progress regularly.
- Made customers aware of current and new programs and services.
Injection Moulding Technician
Millennium Plastic World Sdn. Bhd.
10.2021 - 02.2022
- Maintained accurate documentation of machine settings, process parameters, and equipment maintenance records for quality control purposes.
- Conducted routine preventive maintenance on production equipment to help maintain durability and functionality of each machine.
Trainee Technician
Recron (Malaysia) Sdn. Bhd.
04.2021 - 08.2021
- Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Info Survey Group (M) Sdn. Bhd.
01.2020 - 12.2020
- Call customer from number given in the database to make a survey about their experiences with the services provided by companies such as Telekom Malaysia, KIA, and many more companies
Sales Manager
House of Pakeeza
07.2022 - 08.2022
- Finding new and repeat customers, helping with menu selection and planning, negotiating cost, and hiring and training food service staff
Education
Diploma in Mechanical Engineering
POLITEKNIK NILAI
04.2001 -
SPM
SMK KEPONG BARU
04.2001 -
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Skills
Customer service
Verbal communication skills
Adaptable and quick to learn new knowledge
Management skills
Microsoft Excel
Microsoft Office
PowerPoint
Teamwork and Collaboration
Problem-solving abilities
References
Puan Nurzarina Binti Mohd Zin, Penasihat Akedemi, Politeknik Nilai, 016-636 5408
Puan Nazura Binti Anuar, Team Leader, Canon Marketing (M) Sdn Bhd, 010-231 7577
Timeline
Print Care Assistant
Canon Marketing (Malaysia) Sdn Bhd
12.2023 - Current
Customer Management Executive
Telecontinent Sdn. Bhd.
09.2022 - 08.2023
Sales Manager
House of Pakeeza
07.2022 - 08.2022
Injection Moulding Technician
Millennium Plastic World Sdn. Bhd.
10.2021 - 02.2022
Trainee Technician
Recron (Malaysia) Sdn. Bhd.
04.2021 - 08.2021
Info Survey Group (M) Sdn. Bhd.
01.2020 - 12.2020
Diploma in Mechanical Engineering
POLITEKNIK NILAI
04.2001 -
SPM
SMK KEPONG BARU
04.2001 -
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Customer Service Cashier
Tesco (M) Sdn. Bhd.
1 2017 - 6 2017