SYARIFAH KASMAN
MANAGER
KOTA KINABALU
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work History
executive assistant
- Skills, I have strong customer service and communication skills
- My resume goes into more detail about my daily job duties and achievements during my tenure as an administrative assistant at two companies
- However, I believe that these bullet points demonstrate that I have the ability to perform the major administrative assistant duties, and train others in how to perform this role effectively, should the need arise.
Team Leader
ONCAR KOTA KINABALU SDN.BHD
KOTA KINABALU
03.2022 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Participated in cross-functional team-building activities.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Cross-trained and provided backup support for organizational leadership.
- Assisted with new hire processing and existing training programs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Supported office business development and customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coordinated weekly meetings for internal and external groups.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Initiated timely response to emails, voicemails and written correspondence.
- Implemented new working processes to deliver multiple improvements.
Safety Compliance Officer
Dynasynergy Technology Sdn.Bhd
Kota Kinabalu
06.2012 - 08.2020
- Stayed up-to-date with the current laws and regulations relating to compliance matters.
Admin Executive
Kinajadi Sdn. Bhd
Kota
11.2011 - 05.2012
- Kinabalu Maintained meticulous logs and records of activities
- Helped to plan and implement new HR policies, procedures, and standards
- Fostered Information and Communication Technologies in teams
- Exhibited the willingness to take risks to achieve positive outcomes
- Exhibited excellent self-discpline and self-management skills
- Planned and implemented new content for company website
- Effectiely multitasked and prioritized projects according to need
- Served as an influential contributor for content development projects
- Remained punctual and professional at all times
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Worked well independently and on a team to solve problems.
Manager
Vivo Americano Pizza, Jaya
Petaling
11.2009 - 10.2011
- Operated with a strong work ethic, professionalism, and the ability to work under pressure
- Worked well independently and on a team to solve problems
- Leveraged strong relationships and networks to increase company presence and opportunities.
Manager
A&W (M) Sdn. Bhd
Selangor
04.1997 - 10.2009
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Maintained a clean and organized working environment to enhance productivity
- Promoted fun and learning each and every day
- Demonstrated a strong understanding of positive HR practices
- Planned and managed meetings and special events to support company efforts
- Effectively participated in cross-team strategizing efforts to achieve optimal goals
- Maintained an eagerness to add to my knowledge and skills
- Utilized strong decision-making and problem-solving skills
- Worked with a strong attention to detail and excellent record-keeping abilities
- Fostered Information and Communication Technologies in teams
- Served as a friendly, hardworking, and punctual employee
- Worked well independently and on a team to solve problems.
Admin
Sungai Long Mitra Jaya Sdn. Bhd
Kota Kinabalu
03.1995 - 06.1996
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Maintained personnel records and updated internal databases to support document management.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Coordinated with human resources department to handle payroll and personnel databases.
Education
No Degree - SPM
Sekolah Menengah Perempuan Likas
KOTA KINABALU 05.1992 - 05.1994
Kinabalu Hotel And Tourism Management - undefined
ITM
06.1996 - 03.1997
Advanced Diploma - Engineering Business Management
UTM
10.2016 - 03.2019
Master of Science - Business Management
UNIRAZAK
KOTA KINABALU 05.2021 - Current
June 2021 – June 2022 - undefined
04.2021 - 09.2021
Skills
SOCIAL PROFILESLANGUAGESBahasa MelayuEnglishSKILLSInterpersonal Communication SkillsManagementCreative Problem SolvingComplex Problem SolvingDetail OrientedInitiative and Problem-solving AbilitiesProject ManagementCritical ThinkingAttention to DetailHard WorkingActive ListeningFlexibility and AdaptabilitySelf-motivationLeadership and TeamworkInterpersonal SkillsConflict ResolutionTime ManagementTeamworkAbility to MultitaskAdaptabilityMicrosoft Office WordDecision MakingProblem SolvingCreativityCritical thinking and problem solvingMicrosoft ExcelMicrosoft PowerPointLeadershipCommunicationLeadership SkillsFast LearnerAbility to Work Under PressureEffective Time ManagementComputer SkillsAbility to Work in a TeamCustomer ServiceCommunication SkillsKnowledge of Health and Safety HazardsKnowledge of Safety and Health CodesMicrosoft Office
Filing and data archiving
Multi-line phone proficiency
Business writing
Advanced MS Office Suite
Scheduling
Expense reporting
Employee training and development
Administrative support
Risk management
Compensation and benefits
Conflict management
Schedule Management
Project planning
Human Resources Management (HRM)
Strategic planning
Performance improvement
Travel accommodations
Resourceful
Report Development
Office management
Schedule & calendar planning
Sorting and labeling
Report writing
Business administration
Mail handling
Travel coordination
Budgeting
Conference planning
Staff Management
P2P Purchases
Technical Support
Report analysis
Office administration
Accomplishments
- NIOSH Kota Kinabalu, Kota Kinabalu Safety And Health Officer Course
- INTERNSHIPS
- June 2021 – June 2021 at ,
- EXTRA-CURRICULAR ACTIVITIES
- June 2019 – December 2022 President at Alumni SMK Perempuan Likas, Kota Kinabalu, Kota Kinabalu
- April 2012 – January 2022 President at Pendengar Setia Suria FM Sabah (PSSFMS), Kota Kinabalu
- COURSES
- June 2021 – June 2021 Computer Course, KUALA LUMPUR, ASA BUSINESS TRAINING CENTER
SINGGING, COOKING, CYCLING, TRAVELLING, EATING, VOLUNTEERING AND COMMUNITY INVOLVEMENT
SINGGING - I LIKES SINGGING KAREOKE AT HOME WHILE MY OFFDAY. I'M SINGGING ROCK, R&B, SENTIMENTAL & TRADITIONAL SONGS
COOKING - I LIKE TO COOKS LOCAL FOOD & WESTERN SOMETIMES
CYCLING - WILL CYCLING WITH MY FAMILY WHEN I GOT WEEKEND OFFDAY
TRAVELLING - I WILL PLANNING FOR VACATION WHEN SCHOOL HOLIDAY WILL GOING SOMEWHERE IN LOCAL PLACE IN SABAH & OUT FROM SABAH SOMETIMES
EATING - ALWAYS GO FOR SEARCHING FOOD AT NEW PLACE FOR EAT SUCH AS LOCAL, TRADITIONAL OR WESTERN FOOD.
VOLUNTEERING & COMMUNITY INVOLVEMENT - I AM PRESIDENT OF ALUMNI LAGENDA SRIKANDI SMK PEREMPUAN LIKAS, KOTA KINABALU, PRESIDENT OF PENDENGAR SETIA SURIA FM SABAH, PARENT & TEACHER COMMUNITY SMK TEBOBON MENGGATAL, PARENT & TEACHER COMMUNITY LIKAS VOCATIONAL COLLEGE, PARENT & TEACHER COMMUNITY SEKOLAH INTEGRASI PINTAR , KOTA KINABALU, SABAH AXIA COMPAC CLUB (SACC) COMMUNITY, SABAH BEZZA OWNER CLUB (SBOC) COMMUNITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader
ONCAR KOTA KINABALU SDN.BHD
03.2022 - Current
Master of Science - Business Management
UNIRAZAK
05.2021 - Current
June 2021 – June 2022 - undefined
04.2021 - 09.2021
Advanced Diploma - Engineering Business Management
UTM
10.2016 - 03.2019
Safety Compliance Officer
Dynasynergy Technology Sdn.Bhd
06.2012 - 08.2020
Admin Executive
Kinajadi Sdn. Bhd
11.2011 - 05.2012
Manager
Vivo Americano Pizza, Jaya
11.2009 - 10.2011
Manager
A&W (M) Sdn. Bhd
04.1997 - 10.2009
Kinabalu Hotel And Tourism Management - undefined
ITM
06.1996 - 03.1997
Admin
Sungai Long Mitra Jaya Sdn. Bhd
03.1995 - 06.1996
No Degree - SPM
Sekolah Menengah Perempuan Likas
05.1992 - 05.1994