Google Workspace
SYARAH SHAMIMI MOHD RAFI
Senior Executive, Governance & Compliance
Selangor / Kuala Lumpur
Summary
Highly dedicated and results-oriented Governance, Compliance and Quality Assurance professional with 3+ years of progressive experience in aviation/operational environments, focusing on the effective implementation and maintenance of robust compliance and quality management frameworks. Proven capability in coordinating cross-functional audit programs, driving corrective action effectiveness, and actively supporting the Quality Management System (QMS). Seeking to leverage a strong background in regulatory compliance, oversight auditing, and detailed reporting to excel in the role of Senior Executive, Compliance & Quality Assurance.
Overview
5
5
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Senior Executive, Governance & Compliance (Internal Control)
Teleport Platforms Sdn. Bhd.
03.2025 - Current
- Conducted comprehensive audits of internal controls, identifying key compliance gaps that strengthened regulatory adherence and operational integrity.
- Supported regular internal and external audits, collaborating with internal and external auditors to address findings and close identified gaps efficiently with business units.
- Continuous monitoring and reporting of the effectiveness of internal controls, providing findings to senior management to inform strategic decision-making
- Developed and implemented governance frameworks to enhance compliance, resulting in improved operational efficiency and risk management.
- Facilitated training and awareness sessions on governance best practices for staff, promoting a culture of compliance and continuous improvement across the organization.
- Assisted in the organization of public affairs events, fostering relationships with industry leaders and enhancing organizational visibility.
Senior Executive, Quality Assurance
Teleport Commerce Malaysia Sdn. Bhd.
07.2023 - 03.2025
- Established and leading the Operational Quality Assurance audits to assess the end-to-end operational process compliance, identify non-conformities, and verify the effectiveness of corrective actions.
- Developed and implemented Quality Management System (QMS) maintenance, effectiveness, and strategic evolution of the QMS, ensuring all processes (Document Control, CAPA, OQA audits) are consistently compliant and continuously improved.
- Spearheaded quality assurance initiatives, collaborate with cross-functional teams to refine processes, which elevated service standards.
- Assisting third-party audit services / contractor evaluations, keeping operations in compliance with regulatory requirements and ISO standards.
Executive, Group Standards
Teleport Commerce Malaysia Sdn. Bhd.
04.2023 - 07.2023
- Developed detailed Station audit report, clearly articulating findings, and participate in Corrective Action Preventive Action (CAPA) initiatives to resolve significant quality issues and prevent recurrence.
- Supporting the annual Office Safety inspections on Teleport offices across Malaysia region (Selangor, W.P. Kuala Lumpur & Sabah)
- Developed and implemented group standards to enhance operational efficiency and maintain compliance across multiple departments.
Management Trainee, Standards & Process Improvement / Gov. Relations (Licensing)
Teleport Commerce Malaysia Sdn. Bhd.
04.2022 - 04.2023
- Involved in comprehensive station audits as Observer on third-party cargo terminal operators and ground handling agents across the network as a key member of the Quality Assurance team.
- Ensured strict adherence to internal quality manuals, safety regulations, and relevant international standards (e.g., IATA, local customs) across all audited third-party operations.
- Vigilantly monitoring and analyzing changes in regulatory frameworks, licensing requirements, and business permit legislation at local and national levels.
- Streamlined the application, renewal, and maintenance process for all essential company licenses and business permits, ensuring compliance and zero operational downtime due to regulatory issues.
Protege
Employees Provident Fund (EPF)
01.2021 - 07.2021
- Maintained data integrity and organizational compliance by accurately processing and inputting high-volume client data and documentation into the internal EPF database.
- Mitigated risk by thoroughly reviewing and verifying client submissions, proactively identifying and escalating cases of potential fraudulent documentation to management for immediate investigation.
- Facilitated efficient service delivery and ensured project compliance by serving as the primary client liaison, coordinating communication and guiding clients to finalize incomplete or missing documentation.
- Streamlined processes for handling member inquiries, resulting in increased efficiency in response times and satisfaction rates.
Education
Bachelor of Science with Honors - Aquatic Resource Science and Management
Universiti Malaysia Sarawak
Kuching09.2020
Foundation in Science - Science
Universiti Teknologi Mara (UiTM)
Dengkil04.2017
Skills
Operational Compliance & Auditing: Oversight auditing, monitoring corrective action implementation, and facilitating compliance functions across operational areas (including safety and security)
Quality Management & Reporting: Tracking quality system performance, conducting data analysis, and preparing detailed feedback and consolidated audit reports for management review
Training & Development: Attended formal Auditor training and experienced in conducting quality assurance audit
Stakeholder Management: Engaging with internal and external parties (regulators, management, teams) to communicate, build consensus, and ensure successful QA/Compliance initiative execution
Websites
Certification
Anti-Corruption Awareness Programme and Pledge Ceremony with MACC, Oct 2025
Software
Microsoft Office
Canva
Drawio
References
- Rosie Noorahim,
Head, Governance & Compliance, Teleport Platforms Sdn. Bhd.
+60126016714
- Siti Nurhakmi Suhaidin
Senior Manager, Quality Assurance, Teleport Platforms Sdn. Bhd.
+60172964239
Timeline
Anti-Corruption Awareness Programme and Pledge Ceremony with MACC, Oct 2025
10-2025
Corporate Investigation : Protocols and Deception Detection, Securities Industry Development Corporation (SIDC), Aug 2025
08-2025
Postal Security Awareness, Malaysian Communications and Multimedia Commission, Aug 2025
08-2025
Senior Executive, Governance & Compliance (Internal Control)
Teleport Platforms Sdn. Bhd.
03.2025 - Current
Dangerous Goods Function 3, Civil Aviation Authority of Malaysia (CAAM), Sep 2024
09-2024
Cargo Initial (Mandatory), Aviation Security Awareness, Bomb Threat Awareness, Emergency Response Plan, First Aid, Human Factor Awareness, Safety Management System trainings by CAE, July 2023
07-2024
ISO 9001:2015 QMS Management System Auditor/ Lead Auditor, SGS, Dec 2023
12-2023
Senior Executive, Quality Assurance
Teleport Commerce Malaysia Sdn. Bhd.
07.2023 - 03.2025
Executive, Group Standards
Teleport Commerce Malaysia Sdn. Bhd.
04.2023 - 07.2023
IATA Air Cargo Compliance, International Air Transport Association (IATA), Mar 2023
03-2023
Train The Trainer (TTT), Human Resource Development Corporation (HRD Corp), Mar 2023
03-2023
Management Trainee, Standards & Process Improvement / Gov. Relations (Licensing)
Teleport Commerce Malaysia Sdn. Bhd.
04.2022 - 04.2023
Protege
Employees Provident Fund (EPF)
01.2021 - 07.2021
Bachelor of Science with Honors - Aquatic Resource Science and Management
Universiti Malaysia Sarawak
Foundation in Science - Science
Universiti Teknologi Mara (UiTM)