Syamsyidar Sulaiman
Summary
Ambitious Business Process Analyst aiming to leverage 20 years of expertise spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement.
Overview
20
20
years of professional experience
Work History
Business Process Analyst
Keysight Technologies
11.2003 - Current
- Role: Solution Analyst cum Scrum PO (Product Owner) providing functional and technical Subject Matter Expertise for Keysight Business
- Drive effectiveness and efficiency in related processes and tools
- Provide deep support for any production issue, including the RCA process
- Complete functional design documentation and act as the primary liaison to IT for development and enhancement
- Create report cards using SQL to monitor non-compliance data
- Manage testing and defect management
- Conduct training and sharing on new solutions, tools, project updates, and best business practices.
Data Research & Reconciliation Trainee
Intel Technologies
10.2003 - 09.2004
- Worked with the Global Asset & Configuration Management Team, responsible for data mining, data cleanup, and data warehousing using asset databases, SAP applications, and Excel.
Education
BBA - Business IT
Wawasan Open University
George Town, Penang07.2012
Advanced Diploma in IT -
National Institute of IT (NIIT)
Bayan Lepas, Penang07.2000
Skills
- Scrum
- Project Management
- Process Change Management
- Data Mining and Cleanup
- SQL Reporting
- Data Warehousing
- Training and Development
- Presentation Skills
- Effective Communication
Certification
- Professional Scrum Product Owner Boot Camp - Mar 2023
- Professional Scrum Master Boot Camp - Feb 2022
- Data Science Certification by USM - Dec 2020
Timeline
Business Process Analyst
Keysight Technologies
11.2003 - Current
Data Research & Reconciliation Trainee
Intel Technologies
10.2003 - 09.2004
BBA - Business IT
Wawasan Open University
Advanced Diploma in IT -
National Institute of IT (NIIT)
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