Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SYAMIM BIN ABU BAKAR

SYAMIM BIN ABU BAKAR

Restaurant Manager

Summary

Dedicated and results-driven food service manager with extensive experience in both restaurant and hospital food operations. Proven track record in team leadership, HACCP compliance, customer service, and operational optimization. Adept at staff development, inventory management, and driving service excellence. Committed to continuous improvement and delivering exceptional dining experiences.

Overview

8
8
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Restaurant Manager (Burger & Lobster, KLCC)

Blu Restaurant Sdn. Bhd
02.2023 - Current
  • Member of the HACCP committee; ensure all HACCP documentation is up to date.
  • Prepare and manage staff scheduling.
  • Plan and monitor beverage ordering for bar operations.
  • Oversee beverage inventory and stock control.
  • Ensure smooth daily operations and service quality.
  • Supervise team to ensure compliance with SOPs.
  • Handle and resolve customer complaints professionally.
  • Train and mentor staff to enhance knowledge and service standards.

Restaurant Manager (Plan B, Mid Valley)

The BIG Group Sdn. Bhd
04.2022 - 01.2023
  • Maintained smooth restaurant operations.
  • Supervised staff performance and SOP adherence.
  • Managed stock ordering based on weekly usage and par levels.
  • Conducted staff training to improve service quality and product knowledge.

Operations Manager (CMH Specialist Hospital, Seremban)

MAS Awana Services Sdn. Bhd
03.2021 - 03.2022
  • Oversaw café and inpatient food service operations.
  • Handled complaints from patients and customers.
  • Prepared weekly sales and monthly cost of goods sold (COGS) reports.
  • Developed strategies to improve service quality and patient satisfaction.

Food Service Executive

Columbia Asia Hospital (Petaling Jaya)
06.2018 - 02.2021
  • Supervised food service staff to ensure SOP compliance.
  • Addressed and resolved patient and customer complaints.
  • Checked food quality prior to plating for patients.
  • Maintained high food presentation standards for the café.
  • Ensured operations ran smoothly and met daily service targets.
  • Monitored raw materials and ensured HALAL compliance in processes.

Senior Catering Officer (Hospital Selayang)

BESTA Corporation Sdn. Bhd
03.2017 - 05.2018
  • Supervised catering staff and ensured SOP adherence.
  • Managed inventory of crockery, cutlery, and utensils.
  • Oversaw tray line operations during centralized plating.
  • Prepared monthly profit and loss reports.
  • Ensured timely and accurate meal delivery to patients based on dietary requirements.
  • Resolved patient complaints and addressed operational challenges effectively.

Education

Bachelor (Hons) - Food Service Management

Universiti Teknologi Mara (UiTM)
01.2014 - 1 2015

Diploma - Hotel Management

Universiti Teknologi Mara (UiTM)
01.2010 - 1 2013

Skills

HACCP Implementation & Compliance

Certification

Certified Halal Executive Program (CHEP)

Timeline

Restaurant Manager (Burger & Lobster, KLCC)

Blu Restaurant Sdn. Bhd
02.2023 - Current

Restaurant Manager (Plan B, Mid Valley)

The BIG Group Sdn. Bhd
04.2022 - 01.2023

Operations Manager (CMH Specialist Hospital, Seremban)

MAS Awana Services Sdn. Bhd
03.2021 - 03.2022

Food Service Executive

Columbia Asia Hospital (Petaling Jaya)
06.2018 - 02.2021

Senior Catering Officer (Hospital Selayang)

BESTA Corporation Sdn. Bhd
03.2017 - 05.2018

Bachelor (Hons) - Food Service Management

Universiti Teknologi Mara (UiTM)
01.2014 - 1 2015

Diploma - Hotel Management

Universiti Teknologi Mara (UiTM)
01.2010 - 1 2013

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SYAMIM BIN ABU BAKARRestaurant Manager