Syamala Rangasamy

• Oversee budgeting, marketing, recruitment, financial security, scheduling, inventory management, and operations.
• Finance Management - Planning the budgets, payments, orders
• Inventory Management - Ensuring the Order and the stock movement are balanced to achieve high productivity.
• Planned monthly promotions and executed digital and in-salon marketing strategies to enhance customer engagement.
• Streamlined operations and enhanced team productivity by interacting with clients and training staff.
• Identified and resolved customer concerns to improve satisfaction and address day-to-day issues for optimal service delivery.
• Facilitated a positive work environment by effectively managing staff and customer interactions. - Ensure to keep the staff and customers happy and to have a happy and positive salon environment
• • Operations - Day-to-day operations to run a smooth business operation.

Subject Matter Expert on managing every aspect of the Business

• Managed full daily end-to-end operations for a high-volume 24/7 convenience store franchise, consistently driving sales growth and profitability.
• Maintained adherence to franchisor operational standards and compliance regulations to ensure high levels of customer service and successful audit results.
• Oversaw inventory management, stock audits, loss prevention, supply chain procurement, and merchandising strategies to optimise stock availability and presentation.
• Led human resources end-to-end, including recruitment, scheduling, staff training, payroll administration, and performance evaluations for shift workers.

• Owned and operated two MBE courier and logistics branches, overseeing operational, financial, and strategic workflows to maximise service delivery.
• Drove business development, corporate account acquisition, and retail sales through direct client outreach and local marketing initiatives.
• Liaised with major courier partners (DHL, FedEx, PosLaju, etc.) to ensure compliance with SLAs, negotiate competitive rates, and streamline logistics operations.
• Managed hiring, onboarding, and training of team, alongside daily administrative and financial management to maintain operational efficiency.

• Managed end-user access rights and application/network security standards, ensuring compliance with DXC guidelines and customer security policies.
• Resolved access-related incidents and analysed security requests, providing escalated technical support to uphold governance benchmarks.
• Worked closely with team members to ensure successful project completion.
• Addressed customer complaints using effective communication and problem-solving techniques.
• Ensured cleanliness and safety in the workplace to prevent accidents.

• Executed functional, technical, and automated software testing in banking domain, utilising HP ALM and SQL data queries to ensure software reliability.
• Analysed test results, documented software defects, and reported findings to development teams for timely resolution.
• Collaborated with stakeholders to define application architecture requirements, track defects, and report system quality metrics to enhance overall system performance.
• Worked closely with stakeholders and partners on defect and issue resolution to meet timescales.
• Used Agile methodologies working closely with engineers and advised on process improvement.

• Developed test strategies, collaborated with vendors to automate server health checks, and executed system troubleshooting to enhance operational stability.
• Maintained KENAN test/backup databases, monitored server health, optimised database performance using SQL scripts to ensure reliable project support for Maxis PDF
• Collaborated with cross-functional teams to integrate IT solutions that supported organisational growth.
• Developed and maintained strong client relationships through regular communication and outstanding service.
• Documented all IT procedures and systems configurations, creating valuable resources for future reference.

• Delivered Level 1 & 2 technical support for 5,000+ Nokia/Windows servers, Active Directory, and Citrix systems, ensuring zero downtime and optimal system performance.
• Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
• Maintained accurate documentation to meet programme requirements and contractual obligations.
• Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.

• Coordinated office administration, vendor payments, IT asset tracking, corporate event logistics, and new staff onboarding to ensure smooth operational processes.
• Trained and mentored junior administrative team members in procedures.
• Assisted in project management tasks, contributing to timely and successful project completion.
• Helped staff with special projects by setting up schedules and organizing resources.

• Successfully managed 5–6 large corporate/tour groups independently, delivering seamless end-to-end travel experiences.
• Coordinated end-to-end inbound travel arrangements, customised itineraries, quotations, and ground logistics for large travel groups from India to Malaysia, ensuring high client satisfaction.PDF
• Established and nurtured long-term relationships with key hoteliers and local hospitality stakeholders, securing priority allocations during peak seasons for optimal client experience.
• Negotiated competitive group rates and contract terms directly with hotel sales management to maximize margin profitability.
• Conducted comprehensive hotel inspections and site visits across major Malaysian destinations to ensure property standards and service quality met international client expectations.