SYALIYANA ATHIRAH BINTI IDRIS
ADMIN
Summary
A results-driven and detail-oriented professional with a strong background in automotive administration and customer service. Highly skilled in vehicle purchasing, registration, invoicing, and customer relationship management. Passionate about continuous learning and eager to contribute to a dynamic organization that values efficiency and excellence.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Admin Sales & Data Entry
S.Y.Y. Holdings Sdn Bhd
05.2020 - Current
- Managing vehicle purchasing, registration, and invoicing in PSOS System
- Handling insurance cover notes and weekly insurance payments
- Performing data entry tasks remotely, keying in customer details in SQL system
- Preparing daily and monthly sales registration reports for the Sales Manager
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Service Advisor
Rahman Brothers Automotive Sdn Bhd
01.2017 - 01.2019
- Company Overview: (Proton Service Center)
- Managing daily vehicle servicing appointments while delivering top-notch customer service
- Providing expert recommendations on vehicle maintenance
- Maintaining customer database and conducting proactive follow-ups
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
F.A Automobiles Sdn Bhd
01.2014 - 01.2017
- Company Overview: (Mitsubishi Service Center)
- Serving as the first point of contact for customer inquiries
- Managing customer appointments and monitoring service progress
- Consistently achieving and exceeding monthly service targets
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Diploma - OFFICE MANAGEMENT AND TECHNOLOGY
UNIVERSITI TEKNOLOGI MARA (UITM)
Seri Iskandar, Perak, Malaysia 01.2011 - 01.2013
Sijil Pelajaran Malaysia (SPM) -
SEKOLAH MENENGAH KEBANGSAAN TELOK GADONG
KLANG 01.2009 - 01.2010
Skills
Efficient Multitasking
Detail-Oriented Approach
Flexible Problem-Solving
Skilled in Microsoft Office Suite
SAP, DMS AND SQL Software Knowledge
Collaborative Teamwork
Timeline
Admin Sales & Data Entry
S.Y.Y. Holdings Sdn Bhd
05.2020 - Current
Service Advisor
Rahman Brothers Automotive Sdn Bhd
01.2017 - 01.2019
Service Advisor
F.A Automobiles Sdn Bhd
01.2014 - 01.2017
Diploma - OFFICE MANAGEMENT AND TECHNOLOGY
UNIVERSITI TEKNOLOGI MARA (UITM)
01.2011 - 01.2013
Sijil Pelajaran Malaysia (SPM) -
SEKOLAH MENENGAH KEBANGSAAN TELOK GADONG
01.2009 - 01.2010
Languages
Malay
English
REFERENCE
- QISTINA BIN ZAKARIA- S.Y.Y HOLDINGS SDN BHD
Senior Admin 012 9170384
- ANWAR BIN TAIB - RAHMAN BROTHERS SDN BHD
Service Manager 012 6668766
- HAZWANI ROMLI - FA AUTOMOBILES SDN BHD
Senior Service Advisor 013 7118035
Achievements And Awards
- 2023, Good Performance Admin - S.Y.Y. Holdings Sdn Bhd
- 2015, Best Performance (Central) - Top Outlet Mitsubishi
- 2015, Best Service Advisor - Selling Additives
- 2011-2012, Deans List Awards for Semester 2, 3, and 5 (UiTM Perak)
- 2012, Program Jelajah UiTM Di Hati Rakyat 1 Malaysia (OPKIM)
- 2010, Secretary, Science Club, SMK Telok Gadong, Klang
REFERENCE
- QISTINA BIN ZAKARIA- S.Y.Y HOLDINGS SDN BHD
Senior Admin 012 9170384
- ANWAR BIN TAIB - RAHMAN BROTHERS SDN BHD
Service Manager 012 6668766
- HAZWANI ROMLI - FA AUTOMOBILES SDN BHD
Senior Service Advisor 013 7118035