Syainuddin Bin Jaafar
Klang, Selangor
Summary
Results-driven professional with a strong background in work coordination and teamwork. Expertise in report writing and process improvements, ready to leverage innovative strategies to support operational goals and enhance client experiences.
Overview
20
20
years of professional experience
Work History
Security and Cctv Officer
Klcc Convention Center
Kuala Lumpur
03.2018 - Current
- Coordinated event logistics, ensuring seamless execution of functions and adherence to client specifications.
- Oversaw setup and breakdown of event spaces, maintaining high standards of cleanliness and organization.
Supervisor Cafe
Dome Cafe Sdn Bhd
Kuala Lumpur, Malaysia
07.2015 - 01.2018
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented process improvements to enhance productivity and reduce service wait times.
- Monitored inventory levels and coordinated stock replenishment to meet customer demand.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Senior Captain
Society Cafe Autodome Sdn Bhd
Kuala Lumpur, Malaysia
04.2011 - 07.2015
- Supervised daily operations, ensuring optimal service quality and guest satisfaction.
- Trained and mentored junior staff, fostering team development and enhancing performance standards.
- Implemented process improvements to streamline workflow and enhance operational efficiency.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
Senior Waiter
Ancasa Hotel & Spa Kuala Lumpur
Kuala Lumpur, Malaysia
06.2006 - 03.2011
- Supervised dining operations, ensuring exceptional guest experiences and service quality.
- Coordinated with kitchen staff to streamline order delivery and maintain timely service.
- Implemented suggestions for menu improvements based on guest feedback and preferences.
Education
Sk Sri Tanjung Papat 2
Sandakan, Sabah, MalaysiaSmk Taman Fajar
Sandakan, Sabah, MalaysiaSkills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Security and Cctv Officer
Klcc Convention Center
03.2018 - Current
Supervisor Cafe
Dome Cafe Sdn Bhd
07.2015 - 01.2018
Senior Captain
Society Cafe Autodome Sdn Bhd
04.2011 - 07.2015
Senior Waiter
Ancasa Hotel & Spa Kuala Lumpur
06.2006 - 03.2011
Sk Sri Tanjung Papat 2
Smk Taman Fajar