SAP & JIRA
SYAHIRAH SHAWAL
A D M I N & HR
Johor Bahru, Johor
Summary
Highly motivated and experienced professional with a strong background in administration and human resource skills. Eager to contribute expertise in claim management, client servicing, and email handling to drive growth and success at your company. Committed to delivering results and continuously improving skills. Thrives in independent roles and excited about collaborating with a dynamic team. Solid foundation of experiences and highly motivated to learn and grow alongside the organization.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Claim Executive (Support Team)
Alliance Medinet Sdn Bhd
6 2023 - Current
- Claims processing: Reviewing and validating claims against policies.
- Investigation: Conducting investigations to determine the legitimacy of claims.
- Customer service: Communicating with clients to resolve issues or provide updates on their claims and payments.
- Negotiation: Negotiating settlements with clients or third parties.
- Regulatory knowledge: Ensuring compliance with insurance laws, regulations and GST changes.
- Documentation: Maintaining detailed records of claims for future reference or audits.
- IT management: Billing & Invoicing in SAP system.
- Rise ticketing in JIRA and handling claim's app.
- Finance: Consolidate the claim report for finance to process the claim's payment every weekly and monthly.
Senior Corporate Administration
Intergrated Health Plan (IHP) Malaysia
08.2018 - 06.2022
- New Client Implementation: Successfully onboarded and implemented 20+ new clients, ensuring smooth transitions by managing system setups, data migration, and process integration.
- Process & System Analysis: Analyzed and optimized internal systems and processes, resulting in a 15% improvement in operational efficiency and a 10% reduction in client onboarding time.
- Report Preparation: Generated and presented monthly/quarterly reports, summarizing key service metrics, client performance, and project progress to senior management and stakeholders.
- System Setup & Configuration: Managed the setup and configuration of new systems, ensuring seamless integration with existing infrastructure and client requirements.
- Training & Documentation: Developed comprehensive user manuals and training materials.
- Client Relationship Management: Cultivated strong relationships with clients, serving as the primary point of contact to address queries, resolve issues, and provide ongoing support.
- User Documentation & Support: Maintained up-to-date documentation on system processes and user guidelines, ensuring internal teams and clients had easy access to necessary resources.
Education
Bachelor of Science - HUMAN RESOURCE DEVELOPMENT
UNIVERSITY MALAYSIA SARAWAK
04.2012 - 01.2015
KOLEJ MATRIKULASI - Biological Sciences
KOLEJ MATRIKULASI JOHOR
01.2010 - 01.2012
Skills
Administration
References
- George Liang, Manager, Alliance Medinet, +0174666990
- Priscilla Chay, Senior Manager, IHP Malaysia, +6596880626
Software
INSURANCE MOBILE APP FOR BENEFIT AND CLAIM SUBMISSION
Hiking
2024 Hiking at Gunung Pulai.
2023 Hiking in Marang Trail (Forest walk , Sentosa Island & Handerson Waves) in Singapore .
2023 Hiking in Bukit Tiz , Pasir Gudang.
2023 Hiking in Sosodikan Hill, Ranau
Timeline
Senior Corporate Administration
Intergrated Health Plan (IHP) Malaysia
08.2018 - 06.2022
Bachelor of Science - HUMAN RESOURCE DEVELOPMENT
UNIVERSITY MALAYSIA SARAWAK
04.2012 - 01.2015
KOLEJ MATRIKULASI - Biological Sciences
KOLEJ MATRIKULASI JOHOR
01.2010 - 01.2012
Claim Executive (Support Team)
Alliance Medinet Sdn Bhd
6 2023 - Current
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