SYAHIDA SURIYA
System Analyst
Masai Johor Bahru
Summary
To take a challenging and managerial role in the any field of Information Technology and implement the expertise and experience gained in this field to develop project with efficiency and quality.
Overview
20
20
years of professional experience
2
2
Languages
Work History
System Analyst Team Leader - Site
HeiTech Padu Berhad
10.2025 - Current
- Contributed to successful project delivery by consistently meeting deadlines and maintaining high-quality work standards
- Promoted a collaborative work environment that encouraged open communication between team members
- Improved software quality, conducting regular code reviews and implementing best practices
- Streamlined system processes by identifying areas of improvement and implementing necessary changes
- Trained new support assistants, sharing knowledge of flow, procedures, and software systems.
- Reduced response times by implementing efficient case management strategies for quicker issue resolution
Application Support Executive
MEDIA SMART RESOURCES SDN BHD
04.2023 - 10.2024
- Daily operations support for : Main Module : PeopleSoft Billing & Account Receivable / Attendance System KaizenHR/ Business Continuity Services (BCS ) Coordinator/ Change Request Coordinator
- Shared Module : Powerchart/Firstnet/Person Management/ Muse/CSSD/Power Vission/ MyDMS/HIM Module/OIS
- To assist helpdesk in providing solutions
- Provides on-call support and problem resolution for software applications.
- Analyse and consults on application software functionalities and improvements.
- Perform routine maintenance tasks such as software updates, change request and changes to ensure application stability and security
- Monitor application performance and conduct performance tuning as necessary to optimize efficiency.
- Diagnose and analyze software application problems to identify root causes.
- Site : Hospital Sultan Ismail, Johor Bahru
- Maintenance Operation & Support (MOSU)
Application Support Assistant
CET DEVELOPMENT SDN BHD
04.2020 - 04.2023
- Daily operations support
- To manage application change request from end user
- To monitor application interface status
- To provide training to end users
- To assist helpdesk in providing solutions
- Provides on-call support and problem resolution for software applications.
- Analyse and consults on application software functionalities and improvements.
- Site : Hospital Sultan Ismail, Johor Bahru
- Maintenance Operation & Support (MOSU)
Application Support Assistant
ES&S MSC SDN BHD
12.2014 - 04.2020
- Daily operations support
- To manage application change request from end user
- To monitor application interface status
- To provide training to end users
- To assist helpdesk in providing solutions
- Provides on-call support and problem resolution for software applications.
- Analyse and consults on application software functionalities and improvements.
- Site : Hospital Sultan Ismail, Johor Bahru
- Maintenance Operation & Support (MOSU)
Application Support Assistant
SYSTEMATIC CONGLOMERATE SDN BHD
12.2008 - 12.2014
- Maintenance & Support for other company project
- To monitor application interface status
- To provide training to end users
- To assist site team in providing solutions
- Provides on-call support and problem resolution for software applications
- Analyses and consults on application software functionalities and improvements
Application Support Assistant
SYSTEMATIC CONGLOMERATE SDN BHD
04.2007 - 12.2008
- Works with end-user/ client to identify issues and implement solutions
- Address unresolved application.
- Review/ analyse issues logged to identify application software patterns.
- Analyse and consults on application software functionalities and improvements. Highlight and look for area of improvements of poor performance and identify effective solutions to resolve issues.
- Conduct application training and ensure all necessary setup have been done or configured properly.
- Develop and execute software test plans. Demonstrate software applications and train end-users
- Site : Hospital Selayang, Selangor
- Maintenance Operation & Support (MOSU)
Data Entry/Call Center Executive
SYSTEMATIC CONGLOMERATE SDN BHD
04.2006 - 04.2007
- Entry data and update data into various software systems and databases accurately and efficiently for implementation timeline
- To provide the first line support
- To support MS-Office applications, which include Word, Excel, Power Point and
- To escalate unresolved issues at the helpdesk level to the second level support team
- To advice end users on work processes
- To keep track of status of all cases reported
- To produce report to the management on problems reported, solved and pending
- Site : Hospital Sultan Ismail, Johor Bahru
- Implementation of Total Hospital Information System (THIS) – GO LIVE
Education
Sijil Pelajaran Malaysia (SPM) - Literature
SMK Bandar Seri Alam 2
Johor Bahru, Malaysia12.2005
Skills
Problem Solving, Critical Thinking, Independent, Adaptability, Competitive, Tolerant, Self-confident and Quick Learner
References
Puan Mazwin Binti Idris
012-3756558
Project Manager
Heitech Padu Berhad
OTHER EXPERIENCE
- Designation : Application Support
- Duration : August – Nov 2012
- Site : Pusat Rawatan TH Syisyah, Mecca Saudi Arabia
- Support PHIS (Pilgrim Hospital Information System) was develop by Systematic Conglomerate Sdn Bhd under program Customer Service Relation in 2012 for Tabung Haji Malaysia.
- The system is used during the Hajj season for “Pusat Rawatan TH Malaysia” in Mecca & Madinah.
- Carried out is to update Pilgrims Info through data provided by airlines every day to be used as patient data in PHIS
- Assist Tabung Haji Public Relation Officer ( PRO) to tracing patient movement for Hajj pilgrims
- Assist Medical Team to use the PHIS, provide training, and handle change request and reporting.
MISCELLANEOUS
- Willing To Travel : Will Consider
- Willing To Relocate : No
- Possess Own Transport : Yes
Timeline
System Analyst Team Leader - Site
HeiTech Padu Berhad
10.2025 - Current
Application Support Executive
MEDIA SMART RESOURCES SDN BHD
04.2023 - 10.2024
Application Support Assistant
CET DEVELOPMENT SDN BHD
04.2020 - 04.2023
Application Support Assistant
ES&S MSC SDN BHD
12.2014 - 04.2020
Application Support Assistant
SYSTEMATIC CONGLOMERATE SDN BHD
12.2008 - 12.2014
Application Support Assistant
SYSTEMATIC CONGLOMERATE SDN BHD
04.2007 - 12.2008
Data Entry/Call Center Executive
SYSTEMATIC CONGLOMERATE SDN BHD
04.2006 - 04.2007
Sijil Pelajaran Malaysia (SPM) - Literature
SMK Bandar Seri Alam 2