SYAHIDA BINTI JOHARI
Sales Manager
Kepala Batas, Penang,07
Summary
I have dedicated nearly 16 years to the hotel industry, beginning my career as a waitress and advancing through roles such as receptionist,reservations,sales officer & sales executive. Currently, I serve as the Sales Manager at Bayview Hotel Georgetown Penang. I am committed to continuous self-improvement and always strive for a brighter future.
Overview
16
16
years of professional experience
Work History
Sales Manager
Bayview Hotel Georgetown Penang
01.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
Sales Executive
Bayview Hotel Georgetown Penang
05.2015 - 12.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Sales Executive
Royale Chulan Penang
01.2015 - 04.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Officer
Naza Talya Hotel Penang
02.2014 - 12.2014
- New start as sales person, study about client needs , build relationships and close deals
- Learn to sell conference rooms, event, group and leisure booking
- Learn to strategies to achieve budget and target
- Collaborated with marketing team to develop promotional materials to boost product visibility.
Reservations Assistant
Bayview Hotel Georgetown Penang
08.2013 - 01.2014
- Provided exceptional customer service, addressing client concerns and resolving issues promptly.
- Collaborated with front desk staff to ensure seamless guest experiences from reservation to checkout.
- Coordinated group bookings, negotiating rates, managing room blocks, and organizing event logistics as needed.
- Maintained positive relationships with clients by providing prompt responses to inquiries and following up on special requests.
- Contributed to team performance by effectively collaborating with colleagues on reservations tasks.
- Assisted in the development of promotional strategies to drive sales and increase occupancy rates.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and bookings.
Receptionist
Bayview Hotel Georgetown Penang
04.2010 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
Waitress
Bayview Hotel Georgetown Penang
05.2009 - 03.2010
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Processed orders and sent to kitchen employees for preparation.
Education
Business And Arts
Malaysian Certificate of Education
Skills
Sales planning
Client relationship management
Sales reporting
Lead generation
Business planning
Market research
Relationship building
Product knowledge
Motivational skills
Positive
Timeline
Sales Manager
Bayview Hotel Georgetown Penang
01.2023 - Current
Sales Executive
Bayview Hotel Georgetown Penang
05.2015 - 12.2022
Sales Executive
Royale Chulan Penang
01.2015 - 04.2015
Sales Officer
Naza Talya Hotel Penang
02.2014 - 12.2014
Reservations Assistant
Bayview Hotel Georgetown Penang
08.2013 - 01.2014
Receptionist
Bayview Hotel Georgetown Penang
04.2010 - 07.2013
Waitress
Bayview Hotel Georgetown Penang
05.2009 - 03.2010
Business And Arts
Malaysian Certificate of Education