Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
SYAHIDA BINTI JOHARI

SYAHIDA BINTI JOHARI

Sales Manager
Kepala Batas, Penang,07

Summary

I have dedicated nearly 16 years to the hotel industry, beginning my career as a waitress and advancing through roles such as receptionist,reservations,sales officer & sales executive. Currently, I serve as the Sales Manager at Bayview Hotel Georgetown Penang. I am committed to continuous self-improvement and always strive for a brighter future.

Overview

16
16
years of professional experience

Work History

Sales Manager

Bayview Hotel Georgetown Penang
01.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Organized promotional events and interacted with community to increase sales volume.

Sales Executive

Bayview Hotel Georgetown Penang
05.2015 - 12.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

Sales Executive

Royale Chulan Penang
01.2015 - 04.2015
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Sales Officer

Naza Talya Hotel Penang
02.2014 - 12.2014
  • New start as sales person, study about client needs , build relationships and close deals
  • Learn to sell conference rooms, event, group and leisure booking
  • Learn to strategies to achieve budget and target
  • Collaborated with marketing team to develop promotional materials to boost product visibility.

Reservations Assistant

Bayview Hotel Georgetown Penang
08.2013 - 01.2014
  • Provided exceptional customer service, addressing client concerns and resolving issues promptly.
  • Collaborated with front desk staff to ensure seamless guest experiences from reservation to checkout.
  • Coordinated group bookings, negotiating rates, managing room blocks, and organizing event logistics as needed.
  • Maintained positive relationships with clients by providing prompt responses to inquiries and following up on special requests.
  • Contributed to team performance by effectively collaborating with colleagues on reservations tasks.
  • Assisted in the development of promotional strategies to drive sales and increase occupancy rates.
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and bookings.

Receptionist

Bayview Hotel Georgetown Penang
04.2010 - 07.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.

Waitress

Bayview Hotel Georgetown Penang
05.2009 - 03.2010
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Processed orders and sent to kitchen employees for preparation.

Education

Business And Arts

Malaysian Certificate of Education

Skills

Sales planning

Timeline

Sales Manager

Bayview Hotel Georgetown Penang
01.2023 - Current

Sales Executive

Bayview Hotel Georgetown Penang
05.2015 - 12.2022

Sales Executive

Royale Chulan Penang
01.2015 - 04.2015

Sales Officer

Naza Talya Hotel Penang
02.2014 - 12.2014

Reservations Assistant

Bayview Hotel Georgetown Penang
08.2013 - 01.2014

Receptionist

Bayview Hotel Georgetown Penang
04.2010 - 07.2013

Waitress

Bayview Hotel Georgetown Penang
05.2009 - 03.2010

Business And Arts

Malaysian Certificate of Education

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SYAHIDA BINTI JOHARISales Manager