Syafiq Salleh

• Co-manage, lead, operate, and help expand business in multiple sectors including but not limited to retails and F&B
• Involved and assist in contract negotiations, vendors and suppliers selections.
• Oversee daily business operations within a shopping mall setting, ensuring smooth retail execution and excellent customer service.
• Develop and execute marketing campaigns, driving brand visibility and customer engagement.
• Handle supplier negotiations and inventory management, maintaining product quality and variety.
• Foster customer relationships, personally engaging with registered members, now exceeding 1,000+ loyal customers from the local area.
• Ensure data protection for 1,000+ customer records via POS system security
• Vendor risk evaluation
• Compliance with payment regulations
• Explore opportunities for business expansion, including potential branch openings in strategic locations based on budget and market trends.
• Directed strategic initiatives to optimize supply chain operations and enhance profitability.
• Collaborated with cross-functional teams to develop and implement business growth strategies.
• Oversaw financial management, including budgeting, forecasting, and resource allocation.
• Cultivated strong relationships with key stakeholders to drive partnerships and collaborative opportunities.
• Led performance evaluations and mentoring programs to enhance team capabilities and productivity.
• Analyzed market trends to identify new business opportunities and inform strategic decisions.
• Streamlined operational processes, resulting in improved efficiency and reduced costs across the organization.
• Negotiated high-value contracts with clients, securing profitable partnerships for the company.
• Mentored junior staff members, resulting in a more cohesive team and increased overall performance.

• Held multiple roles, including Resident Engineer for the Cyber Defense Team at a major telco and the Cyber Defense Operations Center (CDOC) for a government agency.
• Developed and implemented security protocols to safeguard sensitive data across systems.
• Conducted vulnerability assessments to identify potential security threats and mitigate risks.
• Collaborated with cross-functional teams to enhance overall IT security posture and compliance.
• Managed incident response procedures, ensuring quick resolution of security breaches and incidents.
• Led training sessions for staff on cybersecurity best practices to foster a secure work environment.
• Evaluated and integrated advanced security tools to improve threat detection capabilities.
• Established metrics for assessing the effectiveness of security initiatives, driving ongoing improvements.
• Managed and delivered IT security projects, implementing cybersecurity solutions across banking institutions, telcos, and government agencies.
• Hands-on experience with various security solutions, including:

- Symantec Data Loss Prevention (DLP)

- Symantec Data Center Security

- Symantec Endpoint Protection

- Symantec Advanced Threat Protection

- Symantec Messaging Gateway

- Symantec Control Compliance Suite

- Symantec Endpoint Encryption

- Symantec Software Management Suite.

• Ensure and secured approximately more than 4000+ endpoints across the nation for enterprise clients
• Provided security product enablement and acted as an advisory consultant to clients, ensuring effective implementation and risk mitigation strategies.

• Managed endpoint security and antivirus deployment projects for various clients, including organizations and government agencies.
• More than 3000+ endpoints managed across multiple government agencies
• Administered, maintained, and monitored clients’ security and antivirus servers, ensuring system integrity and threat mitigation.
• Provided technical support, troubleshooting security-related issues on end-user workstations.
• Conducted scheduled preventive maintenance for clients nationwide to enhance IT security posture.
• Assisted in the configuration, implementation, and maintenance of firewalls and Unified Threat Management (UTM) solutions.
• Worked with major antivirus and backup solutions, including Kaspersky, ESET NOD32, SOPHOS, Checkpoint, Acronis, and ShadowProtect.
• Mentored junior engineers on troubleshooting and system optimization techniques.
• Led system design and implementation for network infrastructure projects.
• Collaborated with cross-functional teams to ensure alignment on project goals and timelines.
• Conducted performance analysis to identify areas for system improvements and enhancements.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.

• Assisted in planning, implementing, and testing IT systems to support business operations.
• Configured, installed, and maintained computers, hardware, and software for organizations and institutions.
• Diagnosed and repaired hardware issues, ensuring minimal downtime and optimal performance.
• Designed reports and procedures to enhance system efficiency and documentation.
• Provided technical support by troubleshooting issues with computers, printers, and peripherals.
• Led and supervised project staff, suppliers, and subcontractors delivering IT services.
• Managed technical support operations, mentoring trainees and overseeing IT support functions.
• Researched, tested, and deployed new technology solutions to improve system reliability.
• Provided technical support to end-users, resolving hardware and software issues efficiently.
• Assisted in system upgrades and installations, ensuring minimal disruption to operations.
• Managed inventory of IT equipment, maintaining accurate records for asset management.
• Developed user documentation and training materials for new software applications.
• Led troubleshooting sessions, mentoring junior staff on problem-solving techniques and tools.
• Implemented best practices for data security, improving overall compliance with industry standards.
• Assisted in network maintenance, ensuring smooth connectivity for all users.
• Optimized hardware performance through regular maintenance checks and upgrades when necessary.
• Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.