Syafiqa Syamin Bt Shafie
Customer Service Executive
Saujana Impian
Summary
Proven in enhancing customer satisfaction at Malaysia Hoya Lens Sdn Bhd, I excel in customer relationship management and problem-solving. Manage to be in Team Leader position that handling 4 branches for almost 3 years. Leveraging complaint resolution skills and Microsoft Office proficiency, I significantly improved service quality. My adaptability and teamwork foster cross-functional collaboration, driving process improvements and customer service excellence.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
Malaysia Hoya Lens Sdn Bhd
08.2015 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Telemarketer/Consultant
Sky Enigma Berhad
07.2014 - 07.2015
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Extend invitation to new level
- Consultation
Assistant to the Country Manager
Volvo Malaysia Sdn Bhd
03.2014 - 07.2014
- Handled inquiries from clients or partners promptly and professionally, reflecting well on both the Country Manager and the company as a whole.
- Provided logistical support during product launches or promotional events within assigned territories.
- Handling RSVP for Volvo bus product launching
- Personal Assistant Job.
- Collect and key in all the high rated client database.
- Event management team for new launching.
Part Time Clerk Assistant
Institut Teknologi Pendidikan Negeri Perak
11.2013 - 03.2014
- Updated employee files with new details such as changes in address or salary levels.
- Prepare letter
- Prepare receipt for Buku Nilam payment
- Other administrative duties assigned
- Data Entry
Instructor Supervisor
Little Tots Excel
11.2012 - 11.2013
- Improved classroom efficiency by implementing technology solutions such as online guidebooks, virtual whiteboards, and learning management systems.
- Fostered a positive learning environment by establishing clear expectations and promoting respectful communication among students.
- Establish and maintain relationship with client (parents and kids)
- Customer service job
English Teacher (PRACTICAL)
SK Taman Bukit Subang
06.2012 - 09.2012
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Education
High School Diploma -
University Selangor (UNISEL)
Kuala Selangor, Selangor, Malaysia 04.2001 -
High School Diploma -
SMK Convent Ipoh
Ipoh, Perak, Malaysia 04.2001 -
Skills
Customer relationship management
Complaint handling
Customer engagement
Relationship building
Team collaboration
Troubleshooting
Returns processing
Shipment tracking
Customer queries
Problem-solving abilities
Excellent communication
Teamwork and collaboration
Understanding customer needs
Effective communication
Multitasking
Active listening
Product knowledge
Microsoft office
Customer relationship management (CRM)
Process improvement
Reliability
Work prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
Malaysia Hoya Lens Sdn Bhd
08.2015 - Current
Telemarketer/Consultant
Sky Enigma Berhad
07.2014 - 07.2015
Assistant to the Country Manager
Volvo Malaysia Sdn Bhd
03.2014 - 07.2014
Part Time Clerk Assistant
Institut Teknologi Pendidikan Negeri Perak
11.2013 - 03.2014
Instructor Supervisor
Little Tots Excel
11.2012 - 11.2013
English Teacher (PRACTICAL)
SK Taman Bukit Subang
06.2012 - 09.2012
High School Diploma -
University Selangor (UNISEL)
04.2001 -
High School Diploma -
SMK Convent Ipoh
04.2001 -