SYAFIQAH EZZATY BINTI ISMAIL
Kuala Lumpur,Malaysia
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking better opportunities to enhance abilities while contributing to company growth.
Seasoned professional in general and operations management background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, working under pressure and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
7
7
years of professional experience
Work History
OPERATIONS MANAGER
IEP INC.
Kuala Lumpur, Malaysia
05.2020 - Current
- Engaging closely with Professional Licensed Traders, line of Bankers and clients exploring realtime business in oil and gas trading.
- Building up the company's core foundation on vessel operations and oil & gas trading.
- Engaging and negotiate closely with the sales of oil and gas.
- This job requires combine oil production and finance in a fast-paced environment.
- Conducting regular market research, counterparties background check and provide vital information to the Professional Licensed Traders.
- Preparing and obtained approval of the Trading Plan, Key Strategies and Initiatives that contains the volume and profit target to be achieve during the year.
- Monitoring and ensure the performance of the team members and the execution of the trading transactions are on course so that the target set forth in the Trading Plan can be met.
- Dealing with shipping companies in the initial stage for price fixing.
- Dealing with first-class bankers to initiating the credit facilities and cash transaction.
- Playing a big part in the company achieving its goals.
- Monitoring the development of the market, geopolitical events, supply and demand scenario, changes in rules and regulation, new projects etc so that the trading opportunity can be identified.
- This will enable to team to venture into as many profitable trading activities as possible.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Managed scheduling, training and inventory control.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Oversaw financial management, budget management, accounting and payroll activities.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Responded to information requests from superiors, providing specific documentation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Performed tests of transactions and balances to verify the integrity and accuracy of financial information.
- Assisted external auditors during annual audits by providing requested documents and information.
- Performed audits of operational and financial areas to check compliance.
- Checked and reconciled bank deposits and payments.
- Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.
- Performed financial analysis to identify discrepancies in accounting data and created reports to document findings.
- Prepared detailed reports highlighting audit findings and recommendations for improvements.
- Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
- Analyzed accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
- Maintained accurate records of vessel positions, arrival times, departures and cargo loaded and discharged.
- Analyzed market trends in the shipping industry to maximize efficiency of operations.
- Liaised with clients regarding vessel availability, loading and unloading delays and estimated time of arrivals.
- Collaborated with internal stakeholders including crew members, captains and maintenance staff.
- Provided support during emergency situations including grounding or collision incidents.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Responded to vessel requests for services, such as pilotage, tugs, mooring lines and other related items.
- Identified needs of customers promptly and efficiently.
TRADE (Finance) EXECUTIVE
COPULA STARK SDN BHD
Kuala Lumpur, Malaysia
08.2019 - 05.2020
- Company Overview: Newly-established Trade Finance companies with offices in Indonesia, Singapore, Seychelles and Malaysia.
- This role demands commitment to understand how trade financing works in real-time International Businesses.
- Engaged in basic shipping line, importing Australian and New Zealand meats and exporting to Indonesia.
- Entails communication with potential Investors and Clients from all over the world
- Acquired the knowledge of importance of trade financing in major international trade
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Maintained relationships with existing customers to ensure repeat business.
- Prepared detailed reports summarizing overall trading activity on a weekly basis.
- Coordinated shipment processes between customers and vendors while ensuring timely delivery of goods.
- Assisted with customer requests and answered questions to improve satisfaction.
BRANDS EXECUTIVE
MOTASU INTERNATIONAL SDN BHD
Johor Bahru, Malaysia
08.2018 - 07.2019
- Company Overview: Korean based F&B in Mount Austin, JB.
- The needs to treat the business from the understanding/role of the owner from which will then share the valuable insight and knowledge to potential franchisee and how to further assist them.
- Entails communication with the brand principals located in Seoul, Korea.
- Prepared marketing campaign budgets with finance personnel.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Planned advertising campaigns for online, print and other mediums.
- Identified new sources of revenue through creative marketing solutions while staying within budget constraints.
- Managed crisis communication efforts on digital platforms, mitigating negative impacts on brand reputation.
- Oversaw the design and production of promotional materials, including brochures, flyers, and online ads.
- Assisted with customer requests and answered questions to improve satisfaction.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
RESEARCH ASSISTANT
KANGWON NATIONAL UNIVERSITY (KNU)
Gangwondo, South Korea
01.2018 - 07.2018
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Organized and analyzed qualitative and quantitative data using statistical software packages such as SPSS.
- Conducted comprehensive literature reviews to support ongoing research projects.
- Drafted manuscripts for submission to peer-reviewed journals.
- Prepared comprehensive reports summarizing research findings.
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
- Gathered data from various sources, including online databases, libraries, and interviews with experts.
- Provided support for faculty members with grant applications related to research projects.
Education
BBA - International Business (Major in International Trade)
Universiti Teknologi Mara Puncak Alam
Selangor01.2018
DIPLOMA OF INVESTMENT ANALYSIS -
Universiti Teknologi Mara Segamat
01.2015
Skills
- Market research
- Financial analysis
- Contract negotiation
- Budget management
- Team leadership
- Risk assessment
- Operational compliance
- Employee training
- Negotiation
- P&L management
- Client relations
- Continuous improvements
- Logistics management
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Decision-making
- Multi-unit operations management
- Contract review and recommendations
- Stakeholder relations
- Workforce training
- Cultural awareness
- Regulatory compliance
- Operations oversight
- Document control
- Expense optimization
- Revenue generation
- Forecasting and scheduling
- Change management
- Staff management
- Budgeting and cost control
- Staff development
- Planning and implementation
- Logistics oversight
- Creativity
- Microsoft Office
References
- Hank Soong - Director - +6012 378 6009
- Jason Lim - Professional Licenced Trader - +6019 660 1919
- Dato’ KB Lim - Professional Licenced Trader - +6017 339 6578
Extracurricular Activities
International Business Society (IBS), Active member, 01/01/16, 01/01/18, Supported all the events and programs held. Vice President for academic and business visit, Melbourne, Australia, 10/01/17
Personal Information
- Age: 31
- Ethnicity: Malay
- Date of Birth: 12/08/94
- Nationality: Malaysia
- Marital Status: Single
Languages
English, Malay
First Language
Timeline
OPERATIONS MANAGER
IEP INC.
05.2020 - Current
TRADE (Finance) EXECUTIVE
COPULA STARK SDN BHD
08.2019 - 05.2020
BRANDS EXECUTIVE
MOTASU INTERNATIONAL SDN BHD
08.2018 - 07.2019
RESEARCH ASSISTANT
KANGWON NATIONAL UNIVERSITY (KNU)
01.2018 - 07.2018
BBA - International Business (Major in International Trade)
Universiti Teknologi Mara Puncak Alam
DIPLOMA OF INVESTMENT ANALYSIS -
Universiti Teknologi Mara Segamat