Syafiqah Malek
General Assistant
Kuala Lumpur,14
Summary
Adept at database administration and fostering customer relationships, I significantly enhanced productivity and customer satisfaction at RAKANJAYA HARDWARE. My expertise in multitasking and workload management, combined with a proven track record in improving team performance and sales at KENANGAN COFFEE, underscores my ability to drive results and achieve goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
4
4
Languages
Work History
General Assistant
RAKANJAYA HARDWARE
06.2024 - Current
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Streamlined document filing system, reducing retrieval time for essential paperwork while maintaining security protocols.
Shift Manager
KENANGAN COFFEE
04.2023 - 03.2024
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained and mentored new employees to maximize team performance.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Shift Manager
STARBUCKS COFFEE COMPANY
05.2019 - 02.2020
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Barista
STARBUCKS COFFEE COMPANY
07.2018 - 04.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Online Marketing Cum Customer Service
SABUNKU MALAYSIA SDN BHD
03.2018 - 06.2018
- Generated reports and tracked customer service metrics on daily basis.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Contributed to team success by consistently meeting or exceeding performance metrics for quality, productivity, and efficiency.
- Generated positive feedback from customers using effective problem-solving techniques paired with genuine empathy for their situation.
- Monitored customer feedback and performance indicators to identify areas for improvement.
Data Entry Administrator
TRI CIRCLE
12.2017 - 02.2018
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
Waitress Trainee
PLAN B
02.2017 - 04.2017
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
Salesperson
F.O.S
12.2016 - 02.2017
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
No Degree - CULINARY
BAKAT ANGKATAN TENTERA MALAYSIA
KUCHING 04.2001 -
No Degree - CONFECTIONERY & BAKERY
GIATMARA
KOTA DAMANSARA 04.2001 -
High School Diploma -
SMK KELANA JAYA
KELANA JAYA 04.2001 -
Skills
Customer relationship management
Sales support
Database administration
Multitasking Abilities
Record sorting and filing
Workload management
Timeline
General Assistant
RAKANJAYA HARDWARE
06.2024 - Current
Shift Manager
KENANGAN COFFEE
04.2023 - 03.2024
Shift Manager
STARBUCKS COFFEE COMPANY
05.2019 - 02.2020
Barista
STARBUCKS COFFEE COMPANY
07.2018 - 04.2019
Online Marketing Cum Customer Service
SABUNKU MALAYSIA SDN BHD
03.2018 - 06.2018
Data Entry Administrator
TRI CIRCLE
12.2017 - 02.2018
Waitress Trainee
PLAN B
02.2017 - 04.2017
Salesperson
F.O.S
12.2016 - 02.2017
No Degree - CULINARY
BAKAT ANGKATAN TENTERA MALAYSIA
04.2001 -
No Degree - CONFECTIONERY & BAKERY
GIATMARA
04.2001 -
High School Diploma -
SMK KELANA JAYA
04.2001 -
Similar Profiles
Daniel SolanoDaniel Solano
Glazier at Hardware New York/Ace HardwareGlazier at Hardware New York/Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware