Syafina Darlila Binti Ahmad Jaidi
Kuala Lumpur
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Evaluation Officer
Malaysian Aids Council
Kuala Lumpur
03.2022 - 07.2023
- Monitoring and evaluating monthly report using SQL-SyrEx database (specific reporting tools) and Excel for extracting and identify queries- In first 3 month, handling 15 reports before increasing to 19 reports on July In March, increase to 36 reports and currently handles 38 reports
- Participate in the baseline data collection
- Ensure data is accurately registered in the SyrEx by the partner organisation-
- Example of the data is client profiling, testing data, etc
- Each data of the monthly report may contain 10-400 profiles Provide ongoing technical support to MAC and partner organization for exchange of data- reporting the data quarterly to District Health Officer, half of the year and annually to the Malaysian Ministry of Health and stakeholders (Example: Global Fund, UNAIDS, etc) or any ad hoc data required
- Visiting the partner organisations for auditing, monitoring, and evaluating the programmes implementation procedures (data collection part).
- Recommended adjustments to monitoring, measuring and analysis strategies to effectively assess progress toward program goals.
- Trained subordinates on effective evaluation implementation to increase accuracy of data.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Research Assistant
National Defence University of Malaysia
Kuala Lumpur
01.2018 - 01.2020
- Researching and collecting data for research projects
- Analysing and arranging the data collected into categories
- Helping research project’s supervisor in writing a research paper for journal publication and conference Engaging with interviewees from various agencies and backgrounds for data collection
- Helping supervisor in the transcription of data
- Handle administrative tasks such as responding to calls and emails and drafting letters.
- Performed statistical, and qualitative analysis.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Maintained up-to-date records of research activities and results for future reference.
- Recorded and analysed data to produce reports of results.
Front Desk Support
WHC Group
Subang Jaya
07.2018 - 10.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisting the guests with enquiries and appointments scheduled
- Receiving and answering all incoming calls, redirecting, and keeping messages
- Preparing and responding the emails for clients and suppliers
- Accepting and sorting letters and packages according to the departments.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Management Trainee
Manpower Group
Bangsar
05.2018 - 06.2018
- Attending and completing customer service training courses
- Training and practicing English business communication and customer service skills assessments.
Administrative and Conveyancing Clerk
Mohd Idris Jaffar & Partner, Langat
Kuala Langat
12.2017 - 05.2018
- Created interrogatory documents and requests for admissions, document productions, examinations and inspections.
- Managed administrative tasks for firm partners and associates.
- Preparing and managing legal documents for submission such as agreements, loan documents, official letters
- Responding and sending email to clients, related agencies, and legal partners
- Welcoming guests and clients
- Aid the clients and guests for the appointment scheduled.
- Answered telephone and coordinated meetings and conferences.
- Handled filing systems for both short and traditional real estate transactions.
Intern
Malaysian Institute of Defence and Security
Kuala Lumpur
09.2016 - 12.2016
- Responsible for assisting supervisor in research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Preparing speech and teaching materials for Policy Research Director
- Helping and co-writing articles for journal publication
- Aid and involving in MIDAS’ event management such as launching ceremony and defence round tables.
Cashier
Petron, Petrol Station
Kuala Langat
05.2014 - 08.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensuring the station area is clean and neat
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Strategic Studies -
National Defence University
of Malaysia (NDUM)
01.2014 - 04.2017
Matriculation Certificate - Science
Kolej Matrikulasi Negeri Sembilan
Kuala Pilah, Negeri Sembilan 06.2013 - 03.2014
SPM -
SMK Telok Panglima Garang
Kuala Langat, Selangor 01.2008 - 12.2012
Skills
Excel
undefinedCertification
Professional Certificate of Data Scientist from USM under Yayasan Peneraju Scholarship
Timeline
Professional Certificate of Data Scientist from USM under Yayasan Peneraju Scholarship
06-2023
Evaluation Officer
Malaysian Aids Council
03.2022 - 07.2023
Front Desk Support
WHC Group
07.2018 - 10.2018
Management Trainee
Manpower Group
05.2018 - 06.2018
Research Assistant
National Defence University of Malaysia
01.2018 - 01.2020
Administrative and Conveyancing Clerk
Mohd Idris Jaffar & Partner, Langat
12.2017 - 05.2018
Intern
Malaysian Institute of Defence and Security
09.2016 - 12.2016
Cashier
Petron, Petrol Station
05.2014 - 08.2014
Bachelor of Strategic Studies -
National Defence University
of Malaysia (NDUM)
01.2014 - 04.2017
Matriculation Certificate - Science
Kolej Matrikulasi Negeri Sembilan
06.2013 - 03.2014
SPM -
SMK Telok Panglima Garang
01.2008 - 12.2012
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