SYAFARIZA JAMAL

• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Developed and initiated projects, including managing costs, schedule and performance.
• Presented analytical documentation to clients, translating complex studies into universally comprehensible language.
• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
• Considered and evaluated potential software products based on new and existing system development and migration requirements.
• Developed network and system architecture according to business needs.

List of projects involved:

• LAWNET (www.lawnet.com.my) & mobile app (android & iOS)
• E-WARTA (www.e-warta.com.my) for PNMB
• E-Billing service for Air Selangor Berhad
• Openbill (mobile app android & iOS) for PNMB Payfo Sdn. Bhd.
• School Management System for Sekolah Agama Negeri Johor, CSR project with Digital Johor
• E-Bidding Management System for PNMB
• Web Desk Management System for PNMB
• Vendor Registration System for PNMB

• Become key developer on various projects and enhancement requests for new and existing system applications.
• Awarded Team of the Month for excellent performance in projects since 2016 until September 2017.
• Constantly meet the KPI by completing various projects assigned in timely manner.
• Devises solutions or technical support for solving complex issues of international client based in US, UK and Canada.
• Worked closely with global team from US, UK, Mexico and China.

List of projects involved:

• Human Resource Services Engagement Solutions for Conduent
• Online Subscription Centre for Conduent
• Online Learning Management System (CU On-Demand) for Conduent
• HR Surveys Info Feed system for Buck - Integrated HR Consulting
• DNN Cisco Analytics for FORD

• Analyzed client business processes to propose optimal software applications for unique requirements.
• Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
• Resolved malfunctions with systems and programs through troubleshooting.
• Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
• Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.

List of projects involved:

• Document Management System for ICT Department, Ministry of Education Malaysia (MOE)
• Vendor Management System for Malaysia Marine and Heavy Engineering Holdings Berhad (MMHE)
• Central Information & Document Management System for National Hydraulic Research Institute of Malaysia (NAHRIM)
• SharePoint Upgrade of Intranet Campus Management System for Monash University Malaysia Campus

• Appointed as team leader for development team in maintaining and deploying enhancement patches for the project during Maintenance & Support period from 2011 until 2013.
• Extensive knowledge on process level standard which is CMMI Level 3 and ISO 9001:2008.
• Appointed as Internal Auditor to ensure company achieved the guidelines and procedure from 2011 until 2013.
• Conferred Managing Director Award in 2012 for excellent performance and hard work in System Engineering department.

List of projects involved:

• Official website (Q-Portal) for Malaysia Software Testing Board (MSTB)
• Online Certification Management System for Malaysia Software Testing Board (MSTB)
• SOFTEC Conference Ticketing System for Malaysia Software Testing Board (MSTB)

• Patched software and installed new versions to eliminate security problems and protect data.
• Performed root cause analysis and general troubleshooting.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
• Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.

List of project involved:

• IMEUS Healthcare System