EXCEL
Swee Ting Toh
Butterworth , Penang
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Administrative & Customer Service
Super Starnix Sdn Bhd
Butterworth
04.2022 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provided general administrative and clerical support including mailing, scanning, faxing and filing.
- Assisted in resolving any administrative problems.
- Prepared and monitored invoices and DO & quotation.
- Serves customers by providing product and service information and resolving product and service problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
Incoming Quality Inspector
Professional Tools & Dies Sdn Bhd
Butterworth
06.2016 - 08.2020
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Updated quality control records and reports.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
Tour Consultant
PTS Travel & Tours Sdn Bhd
Butterworth
05.2015 - 06.2016
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Updated and maintained customer databases to increase customer retention.
- Developed promotional materials for travel packages to market hot destinations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Helped customers with passport and visa applications.
Education
Certificate - Cetificate In Internet Technology
Tunku Abdul Rahman College
Penang 04.2001 -
SPM -
SMK Kampong Kastam
04.2001 -
Skills
Billing and Invoicing
File Management
Database Administration
Recordkeeping
Customer Service
Mail Management
Office Administration
Clerical Support
Software
WORD
OUTLOOK
SQL
Timeline
Administrative & Customer Service
Super Starnix Sdn Bhd
04.2022 - Current
Incoming Quality Inspector
Professional Tools & Dies Sdn Bhd
06.2016 - 08.2020
Tour Consultant
PTS Travel & Tours Sdn Bhd
05.2015 - 06.2016
Certificate - Cetificate In Internet Technology
Tunku Abdul Rahman College
04.2001 -
SPM -
SMK Kampong Kastam
04.2001 -