Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Administrative & Customer Service
Super Starnix Sdn Bhd
04.2022 - Current
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Provided general administrative and clerical support including mailing, scanning, faxing and filing.
Assisted in resolving any administrative problems.
Prepared and monitored invoices and DO & quotation.
Serves customers by providing product and service information and resolving product and service problems.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
Incoming Quality Inspector
Professional Tools & Dies Sdn Bhd
06.2016 - 08.2020
Inspected incoming and outgoing materials for accuracy and quality.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Performed root cause analysis to identify and resolve defects, improving quality standards.
Updated quality control records and reports.
Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Recorded inspection and test results on data sheets.
Followed standard operating procedures for inspections and tests.
Tour Consultant
PTS Travel & Tours Sdn Bhd
05.2015 - 06.2016
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Updated and maintained customer databases to increase customer retention.
Developed promotional materials for travel packages to market hot destinations.
Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Helped customers with passport and visa applications.
Education
Certificate - Cetificate In Internet Technology
Tunku Abdul Rahman College
Penang
04.2001 -
SPM -
SMK Kampong Kastam
04.2001 -
Skills
Billing and Invoicing
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Software
EXCEL
WORD
OUTLOOK
SQL
Timeline
Administrative & Customer Service
Super Starnix Sdn Bhd
04.2022 - Current
Incoming Quality Inspector
Professional Tools & Dies Sdn Bhd
06.2016 - 08.2020
Tour Consultant
PTS Travel & Tours Sdn Bhd
05.2015 - 06.2016
Certificate - Cetificate In Internet Technology
Tunku Abdul Rahman College
04.2001 -
SPM -
SMK Kampong Kastam
04.2001 -
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