SWEE HUANG KHOO

• Key Achievement in Speed Tech ICT :
  - Increase the product sales of 42% for the portfolio managed which led to a more than 50% increase in the annual revenue of the company in the year 2022
  - Hit and exceeded sales KPI by 42% from July 2022 - December 2022
  - Lead the Sales & Customer Service Team with monitoring sales performance for 100 over portfolio/companies globally and maintaining a good relationship
  - Penetrates new key RFQ and increase annual revenue by 6mil in 2024
  - Re-organize the Sales & Customer Service Team and Tally up all the mess orders in 6 weeks time
  - Work with the factory closely to manufacture the order for on-time delivery; resulting in customers changing their minds to stay and continue their business with the company
  - Lead the Sales & Customer Service team to support finance in the reconciliation of all outstanding payments and dispute invoices from the Year 2019 - 2021
  - Lead the Quality Team to identify the root cause, implement the corrective action, and complete the 8D for Quality issue (Eliminating the potential loss of Min USD$100K)
• Improved project efficiency by streamlining communication channels
• Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
• Reduced project costs with effective budget management and resource allocation strategies.
• Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
• Supported timely project delivery by proactively identifying risks and developing mitigation plans.
• Generated weekly and monthly status reports for helpful progress tracking.
• Negotiated contracts and agreements with vendors for constructive supplier relations.
• Maintained open communication by presenting regular updates on project status to customers.
• Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.

1）Assist accounting and payroll in the reporting and management of relocation accruals.
2）Inventory management e.g. allocation of stocks in case of shortages, monitoring of product shelf-life, disposal, coordination of physical stock counts, stock transfer, and returns.
3）Provide leadership, technical knowledge, and expertise to project teams on launches, product changes, rework / promotional activities or process improvements.
4）Ensure new products, packaging changes, and promotions are planned for and aligned with Global Supply Chain as well as coordinated at the local and/or regional Distribution Center.
5）Design the packaging material and evaluate the product quality
6）Review existing supply chain processes, systems, procedures & and policies to improve customer service and gain both operational and cost efficiencies.
7）Identify opportunities to build know-how and leverage best practices for continuous improvement on Personal Mobility Devices.
8）Ensure operations and processes are both efficient and scale able.
9）Manage import/export for distributors including transaction
10）Manage deliveries with 3rd party service providers to fulfill the market requirement and defined KPIs.
11）Manage efficient operations and cost control of all departments and facilities.
Hustle.
12）Take ownership and do whatever it takes to get the job done.

Key Achievement:
1.) Develop the Photocentre Website and generated SGD 4.5Mil Revenue in a Graduation Photoshoot event in Year 2015

Job Description:
1) Handle customer and staff questions, objections and issues.
2) Manage and resolve equipment issues as it is arise ensuring minimum downtime and potential sale loss.
3) Keep up to date with special promotions and putting up sample displays.
4) Attaching price tags to merchandise on the shop floor.
5) Manage the retail staff (Senior Retail Associate and Retail Associate) working in 7 Stores which includes recruitment, training, coaching and developing them to their fullest potential.
6) Planned the optimum manpower requirement, ensuring operations excellence such that sales potential are maximized while maintaining high services standard and store cleanliness.
7) Analyze and initiate corrective actions when the financial Numbers (P&L) are meeting the target.
8) Manage and ensure optimum management of inventories such as stock returns, stock aging, stocks damages and stock shrinkage of each store.
9) Ensure promotions are accurate and merchandise to the company's standard.
10) Evaluate & Appraise staff performance, recommending and executing improvement actions such as counseling, re-training or even disciplinary actions where necessary.
11) Utilize information technology to record sales figures and stock movement for data analysis and planning.
12) Maintain the company website (www.hpphotocentre.com) and also company's Facebook account.