Microsoft Office suite
Swathi Neelamegan
Project Management and Business Analyst
Kuala Lumpur,14
Summary
Resourceful Project Manager with 6.5 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Diligent Quality Manager with 6.5 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management and statistical analysis. Organized and analytical with excellent written and verbal communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure any suitable position. Ready to help team achieve company goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and Challenges to best enhance the organizational brand. Determined Project Manager Technical and Functional adept to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Demonstrated knowledge of scientific principles and [Area of expertise]. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments. Hardworking [Job Title] knowledgeable about sampling and testing procedures in [Type] environments. Leverages scientific approach to multi-task, achieve targets and integrate new ideas within existing assays and processes. Ready to apply [Number] years of experience to meet [Company]'s quality control objectives. Detail-oriented Quality Control Analyst proficient in [Software] and [Industry] product testing. Bringing unmatched technical troubleshooting and data interpretation skills developed over [Number] years of experience. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to any project deliverables. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Insightful Quality Control Analyst with [Number] year backgroud and in [Industry] industry. Talented in testing protocol development and QA with exemplary [Skill] and [Skill] skills. Methodical Quality Control Analyst skilled in developing protocols to positively impact manufacturing quality. Practiced at completing exhaustive tests of incoming materials, components and finished products. Proven experience with industry performing direct hands-on work in QA and QC functions with strong familiarity of general practices. [Job Title] with [Number] years of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence. Adaptable Quality Manager with a [Number]-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records. Dedicated Quality Manager with a 3-year track record of providing outstanding quality standards that are followed in the development, delivery and execution of products and services. Experience leading cross-functional teams of up to [Number] members. Focused Quality Controller with 3 years of experience conducting testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers. Analytical Quality Manager with skills in QA requirements, goal setting, budgeting and program management. Committed to increasing efficiency and reducing department spending. Fluency in [Language] and [Language]. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Project Manager, BA Lead, QA Lead, CM Lead.
Capgemini Malaysia Sdn Bhd
Kuala Lumpur
09.2016 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Led project teams through design, construction and launch process.
- Drove team success through shared vision and recognition of quality performance.
- Planned, designed and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Modified and directed project plans to meet organizational needs.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed product orders based on project drawings and technical specifications.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Oversaw quality assurance testing on new installations.
- Provided personalized end-user training, offering education via in-person and online courses.
- Drafted analyses of new and emerging new technologies, recommending improvements where appropriate.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
- Presented analytical documentation to Singapore clients, translating complex studies into universally comprehensible language.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Analyzed open orders, backlog and sales data to provide sales team with insights.
- Researched competitors to build report of rising trends in any markets.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Evaluated trends to understand competitive environments and assess current strategies.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Executed analysis of risks and identified risk mitigation strategies.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Surveyed clients to ascertain requirements and expectations for product.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Assessed business requirements to forecast annual budgetary operational costs.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Collaborated with contract representatives and oversaw quality control implementations and reporting.
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Calibrated instruments and scales in production area and quality lab.
- Improved quality processes for increased efficiency and effectiveness.
- Orchestrated and led team in executing gauge repeatability and reproducibility studies cataloging all major devices on floor.
- Sorted product and provided expertise on non-conforming product requirements.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Developed and deployed production control plans and created work instructions and procedures.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Devised specifications for processes.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Rejected defective products and approved correct products.
- Developed solutions to address complex issues and operational gaps.
- Designed processes and systems supporting business needs before, during and after transitions.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Built support for change throughout business unit through direct outreach strategies.
- Identified impacted parties, business partners and resources required for planned changes.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Defined clear targets and objectives and communicated to other team members.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Master of Science - Electrical, Electronics And Communications Engineering
Anna University
Chennai 04.2001 -
Skills
Project planning and development
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% Quality by completing each stream project contracted deliverables/milestones with accuracy and efficiency.
- Collaborated with tam of 15+ in the development of Singapore Airlines.
- Achieved 100% defect free delivery by introducing QA best practices for critical project tasks.
- Completed the 8+ critical projects w.r.t Financial and Non Financial services on time and each of which approx 10M Euro managed overrun or underrun budget Manintanence
- Received with the Best Performer and Innovator Award for handling the project to 100% accuracy.
- Increased company revenue by $[2K Euro] by delivering project before planned timeline
- Saved the company $[1K Euro] over 3 years by implementing a successful productivity improvement plan.
- Improved customer satisfaction ratings by 93% by business driven delivery approach
- Supervised team of 80+ staff members.
- Achieved 4.8 OTACE result through effectively helping team members on each project deliverables
Affiliations
- International Association of Administrative Professionals
- Institute of Electrical and Electronics Engineers
- Society of Human Resource Management
- Project Management Institute
Additional Information
Education Details:
§ M.E (Master of Engineering – Embedded System and Technologies) – (2014-2016)
§ B.E(Bachelor of Engineering – Electronics and Electrical Engineering) – (2010-2014)
Relevant Certification Details:
§ SAFe 5 Certified Scrum Master
§ CBAP Business Analyst
§ ISTQB Certified Quality Analyst
§ CCM and EM – Trained and Experienced
EMPLOYMENT HISTORY:
§ Manual Tester –TransUnion Finance and Healthcare – 1 year (2016-2017)
§ Agile and Automation Tester –Synchrony Financials - 1 year (2017-2018)
§ Test Lead and Junior BA for Banking Credit Card Domain –Standard Chartered Bank SCOPE Financial –1 year (2018- 2019)
§ Test Lead, Business Analyst, Project Lead – CIMB Bank Behard and UOB – 1 year (2019-2021)
§ BA, SMOC_MS Lead, Test Lead, and Test Manager – TNB Utility Domain – 1 year (2021- 2022)
§ PMO and Project Lead – Singapore Airlines – (2022 – Till Date)
V. RELEVANT PROFESSIONAL & TECHNICAL EXPERIENCE AND CERTIFICATIONS:
PROFESSIONAL EXPERIENCE:
§ Manual Tester –TransUnion Finance and Healthcare – 1 year (2016-2017)
i. Name of the company where the solutions were implemented: Capgemini India
ii. Implementation country: United States
iii. Date/year implemented: 2016-2017
iv. Implementation scope: The United States Public Financial Health Credit score application development
§ Agile and Automation Tester –Synchrony Financials - 1 year (2017-2018)
i. Name of the company where the solutions were implemented: Capgemini India
ii. Implementation country: United States
iii. Date/year implemented: 2016-2017
iv. Implementation scope: The United States Public Health Care application development
§ Test Lead and Junior BA for Banking Credit Card Domain –Standard Chartered Bank SCOPE Financial –1 year (2018- 2019)
i. Name of the company where the solutions were implemented: Capgemini India
ii. Implementation country: UK, France, and Hong Kong
iii. Date/year implemented: 2018-2019
iv. Implementation scope: RTOB system Development for SCOPE financial credit card application
§ Test Lead, Business Analyst, Project Lead – CIMB Bank Behard and UOB – 1 year (2019-2021)
i. Name of the company where the solutions were implemented: Capgemini Malaysia
ii. Implementation country: Kuala Lumpur, Malaysia
iii. Date/year implemented: 2019-2011
iv. Implementation scope: Auto Finance and CIMB Clicks Mobile Application Development
§ BA, SMOC_MS Lead, Test Lead, and Test Manager – TNB Utility Domain – 1 year (2021- 2022)
i. Name of the company where the solutions were implemented: Capgemini Malaysia
ii. Implementation country: Kuala Lumpur, Malaysia
iii. Date/year implemented: 2021-2022
iv. Implementation scope: Smart Meter Operation Centre – Managed Service, TNB – Procurement Cycle Digitalization Web Application Development
§ Project Manager and PMO Lead – Singapore Airlines – (2022 – Till Date)
i. Name of the company where the solutions were implemented: Capgemini Singapore
ii. Implementation country: Singapore
iii. Date/year implemented: 2022-Till Date
iv. Implementation scope: Singapore Airline – 1 Point Program – Web Application Development and Managed Service and SDFC Resource Augument
Software
Certification
SAFe 5 Certified Scrum Master CBAP Business Analyst ISTQB Certified Quality Analyst CCM and EM – Trained and Experienced
Interests
Jogging, Exercise , Playing Piano and Singing
Timeline
SAFe 5 Certified Scrum Master CBAP Business Analyst ISTQB Certified Quality Analyst CCM and EM – Trained and Experienced
01-2022
Project Manager, BA Lead, QA Lead, CM Lead.
Capgemini Malaysia Sdn Bhd
09.2016 - Current
Master of Science - Electrical, Electronics And Communications Engineering
Anna University
04.2001 -
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