JEFFRY AREN ANAK MINGGAT
Customer Service
No 1-17 Block C Dlink Apartment Jalan Chawan 18 93300 Kuching Sarawak
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Rock and Roll Vivacity
05.2024 - 01.2025
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
Customer Service Representative
UNIVERSAL TRAVELLER
01.2022 - 01.2023
- Participate in stock management and control
- Assist shoppers locate the products and goods they desire
- Perform cash processing and card payments
- Stock shelves with goods
- Answer queries from shoppers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Promoter
MRD (EM) SDN.BHD
01.2020 - 01.2022
- Greeted customers and made them feel welcome, stocked and organized the department giving head supervisor
- Learn more about FIFO( First In First Out Stock) to display at the selling floor
- Keep checking expires date for Food Department and update new price if got change price
- Help locate products for customers
- Recommended specific product options to meet customer needs.
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Education
UPSR -
SK Methodist Kapit
PT3 - undefined
SMK Selirik
Hospitality / Fashion - undefined
Kolej vakasional sibu
01.2020 - 1 2022
Skills
- Customer Service
- Teamwork
Complaint resolution
Customer consultation
Payment processing
Technical support
Personal Information
- Date of Birth: 08/09/04
- Gender: MALE
- Nationality: MALAYSIA
- Religion: CHRISTIAN
Timeline
Customer Service Assistant
Rock and Roll Vivacity
05.2024 - 01.2025
Customer Service Representative
UNIVERSAL TRAVELLER
01.2022 - 01.2023
Sales Promoter
MRD (EM) SDN.BHD
01.2020 - 01.2022
Hospitality / Fashion - undefined
Kolej vakasional sibu
01.2020 - 1 2022
PT3 - undefined
SMK Selirik
UPSR -
SK Methodist Kapit
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