Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic
Suzanah Ahmad Sudin

Suzanah Ahmad Sudin

Executive General Affairs
Rawang, Selangor

Summary

As a General Affairs Executive at Epson, I managed diverse operational and administrative functions to ensure the smooth running of company facilities and services. My responsibilities included overseeing hostel accommodations, transportation systems, canteen operations, prayer rooms, and sanitation facilities. I effectively coordinated janitorial and laundry services, handled upkeep stock inventories, and ensured timely repairs and maintenance for rest areas and other facilities.

I was also responsible for managing company drivers, telecom systems, procurement processes, invoice verification, and departmental budgeting. By liaising with vendors and service providers, I maintained high standards of quality, compliance, and cost-efficiency. My role emphasized employee welfare and operational excellence, fostering a conducive work environment through proactive facility management and problem-solving.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Executive, General Affairs

Epson Precision Malaysia Sdn Bhd
08.2018 - Current

1. Hostel Management

  • Responsibilities:
    You oversee company-provided accommodations for employees, ensuring they meet safety, comfort, and hygiene standards. This includes:
  • Assigning rooms to employees.
  • Handling maintenance issues like plumbing, electrical work, and cleanliness.
  • Managing contracts with service providers, if outsourced.
  • Enforcing hostel rules to ensure discipline.
  • Collecting feedback for continuous improvement.

2. Transportation Management

  • Responsibilities:
    Ensuring the company’s transportation systems operate efficiently by:
  • Coordinating employee transportation schedules (e.g., buses or shuttles).
  • Monitoring the maintenance and servicing of company vehicles.
  • Managing company drivers and their assignments.
  • Resolving transportation-related complaints or issues.

3. Canteen Management

  • Responsibilities:
    You ensure employees have access to quality and affordable meals by:
  • Monitoring food quality and hygiene.
  • Managing contracts with caterers or vendors.
  • Addressing employee feedback on menu variety, pricing, or service.
  • Ensuring cleanliness in the canteen area.

4. Surau (Prayer Room) Management

  • Responsibilities:
    Maintaining a peaceful and respectful environment for prayer:
  • Ensuring cleanliness and adequate facilities like prayer mats and ablution areas.
  • Addressing repairs for utilities such as lighting and ventilation.
  • Coordinating with religious leaders for special events or activities.

5. Toilet Management

  • Responsibilities:
  • Ensuring toilets are clean, well-maintained, and stocked with essentials like tissue paper and soap.
  • Addressing maintenance issues like leaks, broken fixtures, or foul odors.
  • Monitoring janitorial services to maintain consistent standards.

6. Company Drivers and Vehicles

  • Responsibilities:
  • Assigning drivers for company errands or employee transport.
  • Overseeing vehicle maintenance and registrations.
  • Managing fuel usage and ensuring cost efficiency.

7. Telephone Management

  • Responsibilities:
  • Overseeing company communication systems, including landlines and mobile phones.
  • Managing telecom contracts, bill payments, and troubleshooting connection issues.

8. Ordering and Invoices

  • Responsibilities:
  • Handling procurement of office supplies, equipment, and services.
  • Verifying and processing vendor invoices for timely payments.
  • Maintaining records of purchases and ensuring budget compliance.

9. Departmental Budgetary Management

  • Responsibilities:
  • Preparing and managing the department’s budget.
  • Monitoring expenses to avoid overspending.
  • Providing cost-saving recommendations to upper management.

10. Janitorial and Laundry Services

  • Responsibilities:
  • Managing contracts for cleaning and laundry services.
  • Ensuring schedules are followed and high standards of cleanliness are maintained.

11. Upkeep Stocks

  • Responsibilities:
  • Monitoring inventory for general supplies (e.g., cleaning tools, toiletries, and office essentials).
  • Keeping an accurate record of stock usage and replenishment needs.

12. Repairs and Maintenance (Rest Areas, etc.)

  • Responsibilities:
  • Ensuring that rest areas, break rooms, and other facilities are well-maintained.
  • Coordinating with contractors or in-house maintenance teams for repairs.
  • Conducting regular inspections to prevent issues from escalating.

13. Employee Welfare and Amenities

  • Responsibilities:
  • Ensuring employees have a conducive work environment with access to essential facilities.
  • Addressing employee concerns regarding general facilities.

Education

BBA - Business Administration

Universiti Utara Malaysia
Kedah
09-2010

Skills

1 Organizational and Management Skills

Time Management: Prioritizing tasks and ensuring timely execution of multiple responsibilities

Resource Management: Efficiently allocating and managing resources like supplies, budgets, and staff

Facility Coordination: Overseeing the seamless functioning of facilities such as hostels, canteens, suraus, and rest areas

2 Leadership and Supervisory Skills

Team Leadership: Managing and motivating janitors, drivers, and other supporting staff

Conflict Resolution: Handling disputes or complaints within teams or from employees

Vendor Management: Supervising external service providers for cleaning, transportation, laundry, and repairs

3 Financial and Budgeting Skills

Budget Planning: Creating, monitoring, and optimizing departmental budgets

Cost Control: Implementing cost-saving measures without compromising quality

Invoice Management: Ensuring accurate processing and payment of vendor invoices

4 Communication Skills

Interpersonal Communication: Building strong relationships with employees, vendors, and management

Negotiation: Securing favorable terms with suppliers and contractors

Feedback Handling: Actively listening to employee concerns and implementing improvements

5 Technical and Analytical Skills

Inventory Management: Maintaining accurate records of supplies and stocks

Maintenance Coordination: Using tools or software to track facility repairs and upkeep

Problem-Solving: Quickly addressing issues in transportation, facilities, or amenities

6 Administrative Skills

Record-Keeping: Maintaining detailed documentation of contracts, orders, and repairs

Policy Implementation: Enforcing hostel rules, facility usage policies, and vendor agreements

Operational Oversight: Ensuring daily operations run smoothly across multiple areas

7 Customer Service Orientation

Employee Welfare Focus: Ensuring the comfort and satisfaction of employees through effective facility management

Responsiveness: Promptly addressing complaints or emergencies

Quality Assurance: Maintaining high standards for cleanliness, food quality, and facility maintenance

8 IT and Software Proficiency

Digital Tools: Using software for stock management, scheduling, and communication

Data Analysis: Reviewing operational data to identify trends and improve efficiency

Mobile Applications: Leveraging technology for inventory tracking and monitoring

9 Attention to Detail

Inspection Skills: Conducting regular checks to ensure cleanliness, safety, and maintenance

Compliance Monitoring: Ensuring facilities adhere to health and safety regulations

Follow-Up: Tracking tasks to completion and verifying outcomes

10 Flexibility and Adaptability

Crisis Management: Handling unexpected issues, such as repairs or transportation breakdowns, with minimal disruption

Multi-Tasking: Balancing diverse responsibilities across multiple domains

Adaptability: Adjusting to changing company needs and priorities

Soft Skills

Empathy: Understanding employee needs and ensuring their welfare

Professionalism: Maintaining a calm and composed demeanor under pressure

Team Collaboration: Working effectively with other departments for seamless operations

Software

ESS SYSTEM

OSTRIO SYSTEM

EPRS SYSTEM

MICROSOFT OFFICE

CANVA

CAPCUT

Interests

Personal Development

Timeline

Executive, General Affairs

Epson Precision Malaysia Sdn Bhd
08.2018 - Current

BBA - Business Administration

Universiti Utara Malaysia
Suzanah Ahmad SudinExecutive General Affairs