SUZANA BINTI SINARANSIUS
To Seek The Opportunity To Learn New Skills For Future Use. Other Than That To Gain More Experience In The New Job That Was Offere
1-11-13A,The Domain 1,Lingkaran cyberpoint barat
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager(Full Time)
Watsons Personal Care Store
Cyberjaya, Selangor
12.2021 - Current
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Supervisor (Full Time)
Watsons Personal Care Store
Cyberjaya, Selangor
09.2018 - 12.2021
- Responded to customer concerns and to significantly raise customer satisfaction ratings.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Mentored junior staff members, helping them develop skills necessary for career advancement within the company.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Defined clear targets and objectives and communicated to other team members.
Junior It Developer(Contract)
Pandit Sdn. Bhd C/o Szar Solution Sdn. Bhd
02.2018 - 06.2018
- Delivered projects within tight deadlines by effectively managing time and prioritizing tasks based on urgency and complexity.
- Optimized web applications'' load times by implementing efficient caching strategies, improving overall site performance.
- Conducted thorough code reviews to identify areas for improvement, promoting adherence to coding standards across the team.
- Streamlined codebase for better maintainability by implementing modular programming techniques.
Education
Java Oracle Se7 Programmer - Software Engneering
Nexperts Academy
Damansara, Selangor, Malaysia 04.2001 -
Bachelor of Science - Software Engineering
FTMS College C/o University Of East London
Cyberjaya, Selangor, Malaysia 04.2001 -
Foundation In Business Information Technology - Information Technology
FTMS College
Cyberjaya, Selangor, Malaysia 04.2001 -
Sijil Tinggi Pengajian Malaysia(STPM) -
Sekolah Menengah Kebangsaan Tenom
Tenom, Sabah, Malaysia 04.2001 -
Sijil Pelajaran Malaysia(SPM) -
Sekolah Menengah Kebangsaan Tenom
Tenom, Sabah, Malaysia 04.2001 -
Skills
Employee scheduling
Customer Relations
Order management
Product and service sales
HTML and XML
Software development lifecycle expert
Programming
Software Development
Programming Languages
References
- Sir Zainudin Bin Johari
FTMS College. Block 3420, Persiaran Semarak Api, Cyber 4, 63000 Cyberjaya, Selangor, Malaysia
Zhainuddin@ftms.edu.my
Tel: +603 8310 9355
- Choong Pin Khee
Area Sales Operation Manager
Tel: +60162218237
Timeline
Assistant Store Manager(Full Time)
Watsons Personal Care Store
12.2021 - Current
Assistant Supervisor (Full Time)
Watsons Personal Care Store
09.2018 - 12.2021
Junior It Developer(Contract)
Pandit Sdn. Bhd C/o Szar Solution Sdn. Bhd
02.2018 - 06.2018
Java Oracle Se7 Programmer - Software Engneering
Nexperts Academy
04.2001 -
Bachelor of Science - Software Engineering
FTMS College C/o University Of East London
04.2001 -
Foundation In Business Information Technology - Information Technology
FTMS College
04.2001 -
Sijil Tinggi Pengajian Malaysia(STPM) -
Sekolah Menengah Kebangsaan Tenom
04.2001 -
Sijil Pelajaran Malaysia(SPM) -
Sekolah Menengah Kebangsaan Tenom
04.2001 -
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