Suzana James
Admin Clerk
Kota Kinabalu,12
Summary
Experienced purchasing job with over 8 years of experience in F&B. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Administrative Clerk
B.G.C Trading (L) Sdn.Bhd
09.2023 - Current
- To ensure that property rental agreement is renewed if needed.
- To apply Stamp Hasil for each renewal agreement.
- To update rental collection and make sure payment is on time.
- Track and maintain Certificate of Insurance.
- Provide full administration support, including tenant contacts & insurance information.
- To update Fixed Deposit and make sure report is accurate.
- To report rental collection every 6 month.
- Entered data into excel and updated tenant contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with tenant via phone and email to follow up any circumstances appeared in building that being rented.
Purchasing Executive
Pizza Hut Restaurants Sdn.Bhd
Kota Kinabalu, Sabah
01.2015 - 01.2022
- Ordering dry and frozen for Sabah usage (monthly)
- Plan ETD and ETA dry shipment (PK to Sabah)
- Checking with liner container status and update operation stock status
- Permit application (import & export)
- Collaborated with quality control department to rectify customer complaints or quality issues with inventory
- Adjusted procedures to maximize department effectiveness
- Contacted location managers and department supervisors to assess requirements
- Organized receipts, purchases and documentation of finished goods, packaging, materials, and ingredients
- Progressed through various purchasing, warehousing, and leadership roles
- Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions
- Performed monthly reconciliation of open purchasing orders
- Sourced vendors-built relationships and negotiated prices
- Worked with clients to resolve claim issues quickly and efficiently
- Coordinated paperwork, updated spreadsheets, and maintained permanent records
- Strategic planning
- Intermediate Document preparation
- Advanced Team communication
- Established clear lines of communication between business and clients
- Purchased new products and oversaw inventory stocking and availability
- Devised and executed annual purchasing plans and contracts
- Evaluated current vendors and sourced out new vendors for bidding requests
- Advanced
- Client communication
- Advanced Cost savings options
- Upper intermediate Forecasting
- Upper intermediate Stocking and replenishing
- Intermediate
- Loading and unloading procedures
- Advanced
- Safety practices
- Intermediate Vehicle safety checklist
- Intermediate Customer rapport
- Upper intermediate
Restaurant Manager
Upperstar Cafe And Bar Sdn.Bhd
Kota Kinabalu, Sabah
01.2011 - 12.2014
- Purchased adequate quantities of food, beverages, equipment, and supplies
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Led and directed team members on effective methods, operations, and procedures
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Identified team weak points and implemented corrective actions to resolve concerns
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Reconciled cash and credit card transactions to maintain accurate records
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Admin
Walnut Bakery Sdn.Bhd
Kota Kinabalu, Sabah
01.2009 - 10.2009
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Carefully interviewed, selected, trained, and supervised staff
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Maintained excellent attendance record, consistently arriving to work on time
- Worked within applicable standards, policies, and regulatory guidelines to promote safe working environment
- Monitored company inventory to keep stock levels and databases updated
- Received and processed stock into inventory management system
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Developed and maintained courteous and effective working relationships
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
- Used Microsoft Word and other software tools to create documents and other communications
- Resolved problems, improved operations, and provided exceptional service.
Restaurant Manager
Pizza Hut Restaurants Sdn Bhd
Kota Kinabalu, Sabah
01.1996 - 05.2008
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Developed team communications and information for meetings
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Purchased adequate quantities of food, beverages, equipment, and supplies
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Led and directed team members on effective methods, operations, and procedures
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Identified team weak points and implemented corrective actions to resolve concerns
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Reconciled cash and credit card transactions to maintain accurate records
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Carefully interviewed, selected, trained, and supervised staff
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last- minute menu changes
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Executive Bachelor - Business
University Malaysia Pahang - Kota Kinabalu
2022-04, till April 2022
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November 8,2022
Skills
- Reporting knowledge
- Profit and loss understanding
- Requests for information
- Data analysis understanding
- Procurement expertise
- Vendor sourcing
- Procurement process
- Supplier relationship management
- Vendor evaluating
- Strategic Sourcing
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsTimeline
Administrative Clerk
B.G.C Trading (L) Sdn.Bhd
09.2023 - Current
Purchasing Executive
Pizza Hut Restaurants Sdn.Bhd
01.2015 - 01.2022
Restaurant Manager
Upperstar Cafe And Bar Sdn.Bhd
01.2011 - 12.2014
Admin
Walnut Bakery Sdn.Bhd
01.2009 - 10.2009
Restaurant Manager
Pizza Hut Restaurants Sdn Bhd
01.1996 - 05.2008
Executive Bachelor - Business
University Malaysia Pahang - Kota Kinabalu
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