Suzana James
Purchasing Executive
Kota Kinabalu,12
Summary
Experienced purchasing job with over 7 years of experience in F&B. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Purchasing Executive
Pizza Hut Restaurants Sdn Bhd
Kota Kinabalu , Sabah
01.2015 - Current
- Identified and implemented options to reduce overall product cost such as consolidation, volume discounts and use of low cost transportation alternatives.
- Collaborated with quality control department to rectify customer complaints or quality issues with inventory.
- Adjusted procedures to maximize department effectiveness.
- Contacted location managers and department supervisors to assess requirements.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Progressed through various purchasing, warehousing and leadership roles.
- Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
- Performed monthly reconciliation of open purchasing orders.
- Sourced vendors, built relationships and negotiated prices.
- Worked with clients to resolve claim issues quickly and efficiently.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Established clear lines of communication between business and clients.
- Purchased new products and oversaw inventory stocking and availability.
- Devised and executed annual purchasing plans and contracts.
- Evaluated current vendors and sourced out new vendors for bidding requests.
- Directed and supervised Number personnel in properly maintaining incoming raw materials.
Restaurant Manager
Upperstar Cafe And Bar Sdn.Bhd
Kota Kinabalu , Sabah
10.2011 - 12.2014
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Admin Cum Account
Walnut Bakery Sdn.Bhd
Kota Kinabalu , Sabah
01.2009 - 10.2009
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Restaurant Manager
Pizza Hut Restaurants Sdn Bhd
Kota Kinabalu , Sabah
05.1996 - 05.2008
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Executive Bachelor - Business
University Malaysia Pahang
Kota Kinabalu 07.2020 - 04.2022
Skills
Reporting knowledge
Profit and loss understanding
Requests for information
Data analysis understanding
Procurement expertise
Vendor sourcing
Strategic planning
Document preparation
Team communication
Client communication
Cost savings options
Forecasting
Stocking and replenishing
Loading and unloading procedures
Safety practices
Vehicle safety checklist
Customer rapport
Reference
Name : Jaccy Su
Company: QSR Stores Sdn Bhd.
Position : Finance Manager
Contact: 012-838 3827
Name : Lam Mui Ping
Company: Pizza Hut Restaurants Sdn Bhd.
Position: Area Executive
Contact: 019-268 3922
Timeline
Executive Bachelor - Business
University Malaysia Pahang
07.2020 - 04.2022
Purchasing Executive
Pizza Hut Restaurants Sdn Bhd
01.2015 - Current
Restaurant Manager
Upperstar Cafe And Bar Sdn.Bhd
10.2011 - 12.2014
Admin Cum Account
Walnut Bakery Sdn.Bhd
01.2009 - 10.2009
Restaurant Manager
Pizza Hut Restaurants Sdn Bhd
05.1996 - 05.2008