Suzana Ibrahim
Personal Assistant Cum Admin Role
E-5-11 MAYANG APARTMENT, JALAN PUJ 8, TAMAN PUNCAK JALIL, 43300 SELANGOR
Summary
Dedicated flight attendant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
30
30
years of professional experience
2
2
Languages
Work History
Personal Assistant Cum Administrative Assistant
Jaz Stark Auto Service
01.2025 - Current
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Displayed absolute discretion at handling confidential information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Self-Employed - Online Retail Bussiness
Own Business
03.2022 - 01.2025
- Started Own Online & Retail Bussines
- Design and crafted custom flower and gift bouquets for various occasions (weddings, birthday, corporate events and etc.
- Handle customer orders, enquiries and deliveries ensuring high satisfaction.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed social media promotion FB, Instagram, WhatsApp to attract new clients.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
Volunteer Flood Relief Centre
Ministry Of Youth And Sports
10.2021 - 01.2022
- Assisted with evacuation and relocation of affected families to temporary shelters.
- Distribute essential supplies, including food, water, clothing and hygiene kits.
- Participated in post-flooded clean-up efforts, restoring homes and community facilities.
- Collaborated with NGOs, local authorities and community groups to deliver effective relief.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Teamwork, communication and management skills.
Volunteer Vaccination Staff
Ministry Of Youth And Sports, Malaysia
01.2021 - 11.2021
- Supported the National COVID-19 Immunisation Programme (PICK).
- Assisted with MySejahtera check-ins and verification.
- Registered vaccine recipients and confirmed appointment.
- Guided individuals to the correct vaccination station.
- Crowed management - maintain social distancing and compliance with SOPs.
- Ensures smooth movement of large crowds daily.
- Helped maintain a calm and save environment.
- Worked alongside healthcare professionals, RELA/Police and fellow volunteers
Cabin Crew Member + Senior Cabin Crew + Purser
Air Asia Berhad + Air Asia X Berhad
12.2004 - 03.2020
- Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
- Collaborated with team members to develop new strategies for improving overall passenger satisfaction rates on long-haul flights.
- Demonstrated adaptability and flexibility by successfully working with diverse teams, adjusting to various schedules, and handling unforeseen circumstances.
- Participated in ongoing training programs to stay current on industry standards, safety protocols, and customer service techniques.
- Adhered to company policies regarding uniform appearance and grooming standards at all times while representing the airline professionally.
- Ensured timely departures and arrivals by coordinating with crew members and adhering to strict schedules.
- Provided detailed reports on flight incidents or concerns to management for review and action.
- Improved communication between crew members through regular briefings, updates, and collaboration during flights.
- Handled sensitive situations professionally, such as dealing with unruly passengers or medical emergencies onboard.
- Supported fellow crew members in managing difficult situations or emergencies, maintaining composure under pressure.
- Relayed updates and information to passengers after confirming key details with pilot.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Organized special accommodations or services as needed by passengers with disabilities or dietary restrictions.
- Oversaw and mentored junior flight attendants on proper procedures and crew standards.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Improved crew efficiency through effective delegation of tasks and responsibilities.
- Trained new flight attendants to ensure consistent high-quality service across all flights.
- Coordinated with pilots to relay crucial information regarding flight status, delays, or emergencies.
- Used excellent customer service skills in addressing passengers' needs.
Executive Assistant
S.K.G Construction Sdn. Bhd.
03.2004 - 11.2004
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Improved office efficiency by implementing new filing systems and document management processes.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Filed paperwork and organized computer-based information.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Cabin Crew Member
Air Atlanta Icelandic (Charter Flight)
10.2003 - 03.2004
- Charter flight base in Jeddah,UAE for 6 month
- Working with international crew members from all over the world nationalities
- Rated for Boeing 747-400 + B767-200 + B767-300
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Delivered food and beverage service, reading material and other in-flight services.
- Assisted passengers in boarding and deplaning aircraft.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Responded to passenger emergencies to provide first aid.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
Cabin Crew Member
Air Asia Sdn. Bhd. (Charter Hajj)
10.2002 - 02.2003
- Rated for Boeing 747-400
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Public Relations Executive
B.C.A Development Sdn. Bhd.
06.2001 - 09.2002
- Communicated with supplier/vendor and government officer
- Enhanced brand reputation by managing crisis communication initiatives.
- Contributed to the development of annual public relations budgets, allocating resources effectively to achieve maximum return on investment.
- Secured high-profile speaking engagements for company leadership, raising brand visibility.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
Cabin Crew Member
Malaysia Airlines
11.1995 - 03.2001
- Rated for Boeing 737-300+400 + B747-400 + COMBI +B777
- Rated for Airbus 320 + A330 + A340
- Fly Domestic Flight Narrowbody + Widebody fleet (Long-Haul flight International/intercontinental)
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
Diploma - Airlines Basic Course
Aviation Training Program
Kuala Lumpur01-1993
Advance Diploma - Airlines Advanced Course
Aviation Training Institute
Kuala Lumpur02-1995
SPM - undefined
S.M Vocational SPII
01.1993
SRP - undefined
S.M Father Barre’s Convent
01.1991
Skills
Perform effectively in high-stress situations
Workplace etiquette
Client communication skills
Customer engagement
Proficient in task management
Active listening skills
Reliable commitment to tasks
Supportive team participant
Effective team engagement
Experienced professionalism
Proficient in problem resolution
Exercising discretion
References
Aspa Linda, Binti Ahmad, Cabincrew Manager, 019-3454675, AirAsia X Berhad
Interests
Travelling, Outdoor activities, gardening
MISC
- TEL: 011-52052007
- BLOCK BL-10-03 ZEVA RESIDENCE, PINGGIRAN PUTRA PERMAI 43300 SELANGOR
- Expected Monthly Salary – RM 3500 > (neg)
Travelling
I have always been passionate about travelling, as it allow me to explore new cultures, meet diverse people and adapt to different environments. Through my journey, i developed strong communications skills, cultural awareness and flexibility - qualities that i believe are essential in the aviation and customer service industry. Experienced in visiting different countries and adapting to new cultures.
Enjoy meeting new people and exploring global cuisines.
Timeline
Personal Assistant Cum Administrative Assistant
Jaz Stark Auto Service
01.2025 - Current
Self-Employed - Online Retail Bussiness
Own Business
03.2022 - 01.2025
Volunteer Flood Relief Centre
Ministry Of Youth And Sports
10.2021 - 01.2022
Volunteer Vaccination Staff
Ministry Of Youth And Sports, Malaysia
01.2021 - 11.2021
Cabin Crew Member + Senior Cabin Crew + Purser
Air Asia Berhad + Air Asia X Berhad
12.2004 - 03.2020
Executive Assistant
S.K.G Construction Sdn. Bhd.
03.2004 - 11.2004
Cabin Crew Member
Air Atlanta Icelandic (Charter Flight)
10.2003 - 03.2004
Cabin Crew Member
Air Asia Sdn. Bhd. (Charter Hajj)
10.2002 - 02.2003
Public Relations Executive
B.C.A Development Sdn. Bhd.
06.2001 - 09.2002
Cabin Crew Member
Malaysia Airlines
11.1995 - 03.2001
SPM - undefined
S.M Vocational SPII
SRP - undefined
S.M Father Barre’s Convent
Diploma - Airlines Basic Course
Aviation Training Program
Advance Diploma - Airlines Advanced Course
Aviation Training Institute