Su Ying Pang

Hi Sharing with you here my current job description for your ref :

1. Export Operations Management

* Supervised day-to-day operations to meet performance, quality and service expectations.
* Oversee the export process from order placement to final delivery.
* Ensure smooth coordination between suppliers, shipping companies, and customers.
* Monitor export documentation, such as invoices, packing lists, and bills of lading.

* Improved customer satisfaction by addressing and resolving complaints promptly.

2. Compliance & Regulations
* Ensure adherence to international trade laws and customs regulations.
* Obtain necessary licenses and permits for exports.
* Stay updated on trade agreements.

3. Logistics & Supply Chain Coordination
* Manage shipping schedules and transportation.
* Optimise cost-effective shipping solutions.
* Handle insurance and risk management for exported goods.

4. Customer & Vendor Relations
* Good communication skill with international clients and suppliers.
* Negotiate contracts and terms with freight forwarders and customs brokers.
* Resolve shipping or delivery issues.

5. Market Expansion & Sales Support
* Identify new export markets and opportunities.
* Support the sales team in expanding global reach.
* Conduct market research to understand international customer needs.

6. Financial & Payment Management
* Monitor payments, letters of credit, and international transaction processes.
* Minimize risks related to currency fluctuations and payment delays.

• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
• Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
• Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
• Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
• Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
• Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
• Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
• Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
• Enhanced employee retention rates through introduction of robust career development program.
• Negotiated high-value contracts with new clients, substantially increasing revenue.
• Revitalized underperforming departments by implementing targeted training programs, dramatically improving their output.
• Improved operational workflows, resulting in noticeable cost reductions while maintaining high-quality standards.

• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
• Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
• Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
• Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
• Defined clear targets and objectives and communicated to other team members.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Launched quality assurance practices for each phase of development
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.