Knowledgeable Senior Security Officer with solid background in strategic planning and operational oversight. Proven ability to lead teams and execute initiatives that enhance organizational effectiveness. Demonstrated expertise in conflict resolution and resource management.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Command Center Officer
Triple S Protection Pte Ltd
04.2025 - 06.2025
Monitored multiple security systems simultaneously, ensuring optimal performance and rapid response times.
Participated in regular training exercises to maintain proficiency in emergency response procedures.
Utilized data analysis tools to identify patterns and trends in security incidents, informing proactive strategies for improvement.
Assisted in the development of command center protocols to ensure consistency in operations.
Managed shift handovers effectively, ensuring accurate information transfer between officers.
Conducted thorough incident investigations and prepared detailed reports for management review.
Mentored junior staff members, helping them develop their skills and advance in their careers.
Senior Security Officer
Metropolis Security Systems Pte Ltd
06.2024 - 03.2025
Collaborated with cross-functional teams to develop comprehensive emergency response plans, minimizing potential risks.
Maintained detailed records of all security-related activities for accurate reporting and analysis purposes.
Monitored CCTV cameras and alarm systems for security breaches.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Issued access cards to authorized personnel to monitor access points.
Managed access control systems effectively, ensuring only authorized personnel were granted entry to restricted areas.
Senior Security Officer
SOVERUS PTE LTD
10.2023 - 04.2024
Liaised with external vendors and contractors to ensure adherence to established security protocols while working onsite or accessing company resources remotely.
Demonstrated strong leadership skills in the face of high-pressure situations, providing clear direction to team members during crisis response efforts and ensuring a swift return to normalcy once any immediate threats were neutralized.
Enhanced overall security by conducting regular audits and implementing strategic improvements.
Ensured compliance with relevant industry regulations and standards through diligent policy enforcement and regular updates as needed.
Ensured a safe work environment by monitoring surveillance systems and addressing potential threats promptly.
Responded quickly to emergency situations to assess and deflect issues.
Concierge
Prosegur Singapore
06.2021 - 08.2023
Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
Security Officer
Henderson Service Service
09.2019 - 05.2021
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Reported suspicious activities and persons to law enforcement.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Issued access cards to authorized personnel to monitor access points.
Cashier
Econsave Bandar Puteri Jaya
02.2018 - 12.2018
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Built relationships with customers to encourage repeat business.
Promoted store promotions and incentive programs to increase overall sales revenue.
Set up new sales displays each week with fresh merchandise.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.