Su Tien Ng

• Led a diverse team of account managers and technical support engineers, achieving a 60% increase in revenue from 2022 to 2024. MYLAPS Sales Team of The Year 2023 and 2024.
• Cultivated strong relationships with clients and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Managed budget implementations, employee evaluations, and contract details.
• Developed and implemented strategies to increase sales and profitability.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Negotiated prices, terms of sale and service agreements.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
• Anticipated clients' needs by staying in touch on regular basis.
• Organized joint sales calls with current customers and outside vendors.
• Collaborated with cross-functional teams to ensure seamless delivery of products and services.
• Attended industry events and conventions to expain sales opportunities.

Business Development
• Planning and securing new business premises for the company
• Site inspection, evaluation, and market research
• Intermediary role in negotiating with landlords/owners
• Undertake feasibility studies for property development
• Evaluate outlet performance and propose solutions for improvements
• Ensure tenancy renewals are renewed timely
• Undertake tenancy negotiations for new tenancies, renewal or termination
• Coordinating all correspondence between Management and landlord and maintaining good landlord-tenant relationship.
• Proactively establish, maintain and develop good rapport with all landlords/business entities.

Fit-Out
• To brief Tenancy Design Guidelines and management procedures to appointed designers/contractors
• To liaise with landlords, consultants and contractors on drawings and renovation of new sites or for upgrading works.
• To coordinate the takeover and handover of lots with the landlords/contractors.
• Coordination of site work.
• To be a contact point between landlords/contractors pertaining to fit-out works.

Road Shows / Trade Exhibitions
• Research and strategize the selection of road show venues and other event sponsored by the company.
• Coordinate road show schedules, including managing booths, inventories, staffing and communicate best practices and details to road show team to leverage the best practices to deliver maximum positive results.
• Liaise with marketing & sales team to coordinate and plan road show themes and promotions to drive attendance.
• On-site event management and coordination as necessary.

• Actively involve in fitness activities and act as the role model of fitness and health (ambassador) of Activo (Ogawa's sub-brand that sells fitness equipment)
• Actively participate in company's marketing events, road show and activities to promote fitness and health awareness as well as company's fitness products
• Conduct in-house training to sales team on human bodies, product knowledge and safety, branding, customer service, and healthy diets.
• Travel frequently to Activo outlets to demonstrate, train, and evaluate the performance of Activo sellers.
• Assist the General Manager in sourcing new products, test and feedback on products performance, design, and requirements.
• Develop and design training system, procedures and materials for the fitness division, recommending training programs that meet the organizational needs, missions, and budget.
• Monitor and evaluate the performance of employees after training, and report the results to the management.

Dispatched riders to pick up food from restaurants and ensured foods were delivered to customers within a specified time frame.

• Conducted structured telephone surveys with over 300 organizations with target markets, including cold-calling.
• Collected and analyzed both qualitative and quantitative data from various online platform to generate insights for target markets.
• Expanded and managed information database through telephone surveys and online media.