SUSHMITA RAO VONTERU

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Created and maintained databases to track and record customer data.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Data Analysis: Utilized Excel for data entry, analysis, and generating reports to t track sales performance and identify discrepancies.
• Banking Knowledge: Logged into banking portals to check bank statements, ensuring customer payments were received and accurately recorded.
• Sales Journals and Closings: Prepared weekly sales journals and managed month-end closings.
• Refund Processing: Managed customer refund requests by coordinating with banks and ensuring prompt resolution and fund return to customers.

• Used POS system to accurately enter orders and process payments.
• Cleaned counters, machines, utensils, and seating areas daily.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained regular and consistent attendance and punctuality.

• COMPLETED WITH CGPA 3.73
• DEAN'S LIST FOR ALL THREE SEMESTERS
• PENANG GOVERNOR SCHOLARSHIP SEPTEMBER"23

POSITIONS HELD:

• PRESIDENT OF ATHLETIC CLUB, 2021 to 2022
• CAPTAIN FOR YELLOW HOUSE SPORTS DAY, 2021 to 2022
• ACTIVE MEMBER OF CLUB ANTI DRUGS AND AIDS, 2020 to 2022
• ACTIVE MEMBER OF ATHLETIC CLUB, 2018 to 2022

PARTICIPATIONS:

• MSSD 2020 4X400M, GOLD
• MSSD 2020 4X100M, SILVER
• MSSD 2020 800M, SILVER
• MSSD 2019 1500M, SILVER
• MSSD 2019 800M,SILVER
• MSSD 2019 4X400M, GOLD