Susan Thian
Professional Services
Puchong, Selangor
Summary
Empathetic and service-oriented professional with over 18 years of experience responding to all types of internal customer inquiries. Promote the project and change initiatives to increase the adoption and usage rate to meet the KPI and support people to adapt to new technology, processes, and cultural change.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Resource Delivery Manager (Contract)
Huawei Global Training Center
8 2023 - 1 2024
- Manage and optimize training delivery to meet customer's service level commitments and requirements
- Accountable for Core Network, Wireless, and IT product lines.
Interim Project Manager
Technology One Corporation
03.2022 - 04.2023
- Support the R&D Director and Product Success Director in driving projects that deliver roadmap milestones and associated scope on time and budget at the required quality and following the required method and practices for product releases.
Project/Change Management Coordinator
Cyon Knowledge Computing - A subsidiary of Scientia Ltd
04.2017 - 02.2022
- Support the teams, ensuring the projects and parallel tasks stay on track and progress is communicated to key stakeholders
- Coordinate the day-to-day operation of KL and UK teams and support both teams in project methodologies.
Senior Programme Assistant (Contract)
United Nations Children's Fund (UNICEF)
05.2016 - 03.2017
- Support HLM Consultants to facilitate the complex planning and implementation of the myriad tasks that go into organizing meetings and conferences on child rights
- It involves about 160 participants at the ministerial level, as well as UNICEF representatives and relevant advisors from 29 participating Asian countries.
Service Parts Account Planner (Contract)
NCR
03.2015 - 04.2016
- The Account Planner has a primary responsibility to plan and manage the field-deployed inventory required to service specific major accounts
- When developing and maintaining parts plans the analyst will also be responsible for ensuring inventory investment in the field is on target, whilst still meeting the customer's Service Level Agreement.
Global Parts Supply Chain Planner
Hewlett-Packard
10.2010 - 02.2015
- An ongoing problem-solving management role
- One of two planners with full management responsibility for the Enterprise Server, Storage, and Networking ESSN group comprises four product lines
- The role includes maintaining inventory at optimum levels.
Executive Analyst - Change Management
ComTech Services
01.2005 - 09.2010
- Support in implementing change management activities and transition management and leveraging change impact analysis and user behaviors to design and deliver tailored solutions for training delivery and communications.
Education
BSc. (Hons): Science & Technology -
University Putra Malaysia
05.2000 - 05.2003
STPM (Malaysia Higher School Certificate) - undefined
St. Joseph Secondary School
07.1998 - 05.1999
Skills
Project Management
Onlinecoursesattended
- 12/2023, PMI - Organisation Change Management
- 07/2020, PRINCE2 Foundation & PMP
- 08/2020, PMI-ACP (Agile Certified Practitioner)
- 12/2019, CPCM (Certified Problem & Change Management)
- 02/2015, Global Parts Supply Chain Foundation Training
- 10/2010, Field Planner Certification Training
Computersoftware
- Microsoft Office, Excellent
- Project Management Software (Jira, Wrike, Confluence, Trello), Very Good
- Communication Software (Skype for Business, GoTo Meeting, Zoom, Slack, RingCentral), Very Good
- Product Management Software (Ideas Manager, iMindmap, Filezilla, Cardboard), Very Good
Timeline
Interim Project Manager
Technology One Corporation
03.2022 - 04.2023
Project/Change Management Coordinator
Cyon Knowledge Computing - A subsidiary of Scientia Ltd
04.2017 - 02.2022
Senior Programme Assistant (Contract)
United Nations Children's Fund (UNICEF)
05.2016 - 03.2017
Service Parts Account Planner (Contract)
NCR
03.2015 - 04.2016
Global Parts Supply Chain Planner
Hewlett-Packard
10.2010 - 02.2015
Executive Analyst - Change Management
ComTech Services
01.2005 - 09.2010
BSc. (Hons): Science & Technology -
University Putra Malaysia
05.2000 - 05.2003
STPM (Malaysia Higher School Certificate) - undefined
St. Joseph Secondary School
07.1998 - 05.1999
Resource Delivery Manager (Contract)
Huawei Global Training Center
8 2023 - 1 2024
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