Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Surinder A/L Jasbeer Singh

Surinder A/L Jasbeer Singh

Driver
Melaka

Summary

Broad experience in various customer service management skills Exceptional communications, analytical, interpersonal and task management skills Sound understanding of customer requirements and needs of different personnel’s internal and externally within an organization Ability to work effectively across cultural, geographic and organizational boundaries to achieve results Confident in conveying ideas and information in a clear, rational and interesting method Pro-active and flexible in management styles/approaches Highly motivated, meticulous and a definite team player Excellent interpersonal and communication skills Sound analytical skills and proactive in getting across views and ideas on a diverse range of subjects and expertise At ease with Windows based applications

Overview

23
23
years of professional experience
2001
2001
years of post-secondary education
4
4
Languages

Work History

Driver

INNOQUEST PATHALOGY SDN BHD
10.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Delivered goods and products to customer on time and in excellent condition.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Driver

SAFEGUARD SECURE SOLUTION SDN BHD
10.2020 - 10.2023
  • Responsible of ensuring the arrival of transporting money from one outlet location to another location
  • To assist in picking up stocks from HQ KL
  • To assist in transporting money from HQ KL back to outlet in Melaka
  • Responsible of the vehicle assigned including the cleanliness of the interior and exterior.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Manager

KARISMA KUDRAT SDN BHD
08.2013 - 08.2020
  • Coach and mentor new hires
  • Monitor new hire performance
  • Dealing with customers who are both able or unable to repay the money they have borrowed

Debt Recovery

YOKIN RESOURCES SDN BHD
04.2010 - 07.2013
  • Dealing with customers who are both able or unable to repay the money they have borrowed

Room Controller – Front Office

JW MARRIOTT HOTEL
05.2006 - 03.2010
  • Coach and mentor new hires
  • Monitor new hire performance and report to supervisor from time to time
  • Handle first level of contact with customers
  • Handle all customer enquiries and assist in resolving arising issues
  • Receiving and making reservations on behalf of customers
  • Ensure all adherence to the entire check-in and check-out process
  • Verify all payment’s made by customer and issue general receipts
  • Prepare necessary reports to show performance for the duty is achieved
  • Ensure customer satisfaction is achieved at all times during and off duty.

Customer Service – Front Office

HOLIDAY VILLA SUBANG HOTEL
01.2005 - 04.2006
  • First level of contact with customers walking in to the premises
  • Handle all customer enquiries and assist in resolving arising issues
  • Receiving and making reservations on behalf of customers
  • Ensure all adherence to the entire check-in and check-out process
  • Verify all payment’s made by customer and issue general receipts
  • Prepare necessary reports to show performance for the duty is achieved
  • Ensure customer satisfaction is achieved at all times during and off duty.

Front Office Assistance

PUTERI RESORT AYER KEROH
03.2003 - 12.2004
  • First level of contact with customers walking in to the premises
  • Handle all customer enquiries and assist in resolving arising issues
  • Receiving and making reservations on behalf of customers
  • Ensure all adherence to the entire check-in and check-out process
  • Verify all payment’s made by customer and issue general receipts
  • Prepare necessary reports to show performance for the duty is achieved
  • Ensure customer satisfaction is achieved at all times during and off duty.

Toll Teller

LITRAK
02.2002 - 02.2003
  • Based at toll stations and assigned to ensure smooth toll collection

Education

Sijil Pelajaran Malaysia (SPM) -

Sekolah Menengah Kebangsaan Seri Mahkota
Melaka
12-2001

Skills

  • customer service management
  • communications
  • analytical skills
  • interpersonal skills
  • task management
  • understanding customer requirements
  • cross-cultural communication
  • flexible management styles
  • team player
  • Windows based applications
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Personal Information

  • Ethnicity: Punjabi
  • Date of Birth: 12/17/84
  • Gender: Male
  • Nationality: Malaysian
  • Marital Status: Married
  • Religion: Sikhism

Timeline

Driver

INNOQUEST PATHALOGY SDN BHD
10.2023 - Current

Driver

SAFEGUARD SECURE SOLUTION SDN BHD
10.2020 - 10.2023

Manager

KARISMA KUDRAT SDN BHD
08.2013 - 08.2020

Debt Recovery

YOKIN RESOURCES SDN BHD
04.2010 - 07.2013

Room Controller – Front Office

JW MARRIOTT HOTEL
05.2006 - 03.2010

Customer Service – Front Office

HOLIDAY VILLA SUBANG HOTEL
01.2005 - 04.2006

Front Office Assistance

PUTERI RESORT AYER KEROH
03.2003 - 12.2004

Toll Teller

LITRAK
02.2002 - 02.2003

Sijil Pelajaran Malaysia (SPM) -

Sekolah Menengah Kebangsaan Seri Mahkota

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