Reading and self learning
Suria Rajan A/L Parani Kumar
Technician
Puchong, Selangor
Summary
Dynamic Retail Assistant skilled in boosting sales, enhancing inventory processes, and exceeding customer satisfaction metrics.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Retail Sales Associate
MyNews Retail Shop
05.2024 - 07.2025
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Technician
Goodyear Tire & Rubber
02.2022 - 03.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Optimized operational workflows by integrating cutting-edge technology solutions.
Education
No Degree - IT Network Security
Genius College
Klang, Selangor, Malaysia 04.2001 -
High School Diploma -
Smk Puchong Utama
Bandar Puchong Jaya, Selangor, Malaysia 04.2001 -
Skills
Retail Relevent
*Teamwork and collaboration
*Retail sales
*Cash handling
*Product knowledge
*Friendly and helpful
*Excellent communication
*Honest and dependable
*Customer service
*Money handling
Technician
*Maintenance and repairs
*Problem-solving
*Customer service
*Equipment maintenance
*System troubleshooting
*Installation and repair
*Equipment Repair
*Troubleshooting
*Quality control
*System installation
*Works Well Under Pressure
*Operations monitoring
*Issue analysis
*Repair services
*Mechanical Knowledge
*Electrical repair
*Team Training
*Environmental compliance
*Power Tools and Equipment
*Safety Equipment
*Issue resolution
*Work Planning and Prioritization
*Performance improvement
*Hardware installation
*SOP enforcement
Certification
- Certified Retail Specialist - National Retail Federation
- Sales and Customer Service Certification - American Customer Service Association
Custom
- Volunteered at local food bank
- Participated in Retail Strategy Workshops
Interests
Travelling and exploring new cultures
Listening to music or singing
Volunteering or community services
Foodball Player
I enjoy playing football during my free time. It has helped me develop teamwork, discipline, and leadership skills. I’ve learned how to stay focused, work with others, and keep a positive attitude qualities I bring to my job as well
Timeline
Retail Sales Associate
MyNews Retail Shop
05.2024 - 07.2025
Technician
Goodyear Tire & Rubber
02.2022 - 03.2024
No Degree - IT Network Security
Genius College
04.2001 -
High School Diploma -
Smk Puchong Utama
04.2001 -