Suria A/L Santhara Segran
STPM Graduate
Kuala Lumpur
Summary
Energetically propelled customer satisfaction at Handle Outbound and Inbound by resolving complaints with empathy, boosting loyalty. As a Data Analyst Trainee, I leveraged Python for actionable insights, enhancing decision-making. Skilled in customer service and data analysis, my video editing prowess further showcases my problem-solving abilities and creativity.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Handle Outbound and Inbound
01.2024 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Data Analyst Trainee
I Learn About Python, Excel and ANN.
10.2023 - 11.2023
- Developed custom data models to better predict trends and identify key insights.
- Supported management in making informed decisions by providing clear, actionable insights from complex datasets.
- Utilized advanced statistical techniques for more accurate forecasting of future trends.
- Identified potential business opportunities through comprehensive data analysis.
Video Editor
11.2019 - 12.2019
- Created short-form videos, animated gifs and motion graphics for social media posts.
- Delivered edits on time for reviews and final delivery.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
- Enhanced video quality by applying color correction, grading, and special effects techniques.
Education
High School Diploma -
SMK Hulu Kelang
SMK Hulu Kelang Km 7, Jalan Hulu Kelang, Ampang 04.2001 -
Skills
Customer Service
Languages
Tamil
Native language
Malay
Proficient
C2
English
Advanced
C1
Timeline
Customer Service Representative
Handle Outbound and Inbound
01.2024 - 04.2024
Data Analyst Trainee
I Learn About Python, Excel and ANN.
10.2023 - 11.2023
Video Editor
11.2019 - 12.2019
High School Diploma -
SMK Hulu Kelang
04.2001 -
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