Suresh Kumar Selvaraju
Kajang, Selangor,10
Summary
Solution Consultant specializing in healthcare IT, Laboratory Information Systems (LIS), and global implementation support across 7+ go-lives per year in multi-region clinical environments. Delivers incident management, root cause analysis, workflow design, and go-live support that sustained 99.0–99.4% Uptime and improved operational efficiency by 15%. Leads 13–24 knowledge-transfer workshops per year, strengthens adoption, and supports compliant system change across complex stakeholder groups. Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
6
6
Certifications
19
19
years of professional experience
Work History
Application Management Support (AMS) – Solution Consultant
Oracle
Kuala Lumpur, Kuala Lumpur
06.2007 - 11.2025
- Analyzed business requirements to provide tailored solutions for clients.
- Collaborated with cross-functional teams to enhance project delivery efficiency.
- Facilitated workshops to gather stakeholder input and drive project alignment.
- Implemented process improvements that streamlined workflows across multiple departments.
- Developed training materials and conducted workshops to improve user adoption of Oracle applications.
- Resolved configuration and build issues, improving system reliability and reducing downtime by 30%.
- Partnered with stakeholders to deliver refresher training, increasing workflow utilization rates.
- Coordinated SLA management with vendors, ensuring 95%+ compliance.
- Supported major hospital go-lives in the Middle East and Malaysia, ensuring smooth transitions.
- Mentored junior consultants, fostering professional growth and enhancing team performance.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Operational Specialist
Oracle
Kuala Lumpur, Kuala Lumpur
06.2007 - 11.2025
- Coordinated operational processes to enhance workflow efficiency.
- Managed onsite IT operations at Prince Court Medical Centre, Malaysia, for Total Hospital Information System (THIS).
- Oversaw SLA reporting and incident tracking, achieving consistent service quality scores above 90%.
- Diagnosed front-end/back-end issues, producing root-cause documentation that reduced repeat incidents.
- Analyzed system performance to identify areas for improvement.
- Developed standard operating procedures to streamline tasks and reduce errors.
- Implemented process changes that improved service delivery and customer satisfaction.
- Led cross-functional teams during complex projects ensuring clear communication lines were maintained throughout all stages.
- Developed and maintained comprehensive documentation for standard operating procedures.
- Implemented process improvements that streamlined operations and reduced turnaround times.
Global IT Support & Implementation (Oracle Cerner Health) – Solution Consultant
Oracle
Kuala Lumpur, Kuala Lumpur
06.2007 - 11.2025
- Provided frontline and advanced support for Laboratory Information Systems (LIS) and IT services across multiple regions, achieving 99%+ uptime by resolving incidents, conducting root cause analysis, and coordinating with cross-functional teams.
- Supported global healthcare clients with Level 2 & 3 IT services, maintaining high system reliability (99%+ uptime) while reducing escalations through effective incident and problem management.
- Lead or assist in project implementations including configuration, installation, and management of project activities from initiation to Go-Live, ensuring project milestones are met.
- Support system upgrades, maintenance, and rollout of new features.
- Collaborate with internal stakeholders and clients to address technical concerns and system enhancements.
- Designed clinical information system workflows aligned with Oracle frameworks, improving operational efficiency by 15%.
- Maintain documentation and reporting to support governance, compliance, and continuous improvement initiatives.
- Monitor and track IT-related incidents and problems, ensuring timely resolution through structured Incident Management, Problem Management and Change management processes by adopting ITIL best practices.
- Conduct root cause analysis and implement corrective measures to prevent recurrence, while maintaining compliance with organizational and regulatory standards.
- Prepare and deliver incident and problem reports to stakeholders, highlighting trends, risks, and opportunities for continuous improvement.
- Standby after office hours/weekend/public holiday as per schedule, respond to customer in timely manner.
- Led knowledge-transfer workshops for cross-functional teams, boosting adoption and reducing escalations by 20%.
- Enhanced performance reporting with analytics, increasing transparency and user adoption.
- Led initiatives to optimize system performance, resulting in improved operational efficiency for clients.
- Analyzed client requirements to develop tailored solutions using Oracle applications.
- Collaborated with cross-functional teams to streamline project delivery and enhance client satisfaction.
- Conducted comprehensive training sessions for clients on Oracle software features and best practices.
- Mentored junior consultants, enhancing team capabilities and fostering a collaborative work environment.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Service Desk Analyst
Axon Solutions Sdn Bhd
Kuala Lumpur, Kuala Lumpur
01.2007 - 05.2007
- Provided technical support for hardware and software issues via phone and email communication.
- Documented service requests and resolutions in ticketing system to enhance knowledge base.
- Assisted in troubleshooting network connectivity problems and escalation of complex issues.
- Collaborated with IT teams to ensure timely resolution of service requests and incidents.
- Conducted routine maintenance on systems and applications to ensure optimal performance.
- Delivered frontline support for Windows, Microsoft Office, and POS/SMS applications, resolving 95% of incidents within SLA.
- Trained business users on software usage, reducing repeat queries by 25%.
- Developed user guides and training materials to improve client understanding of services.
Education
Bachelor of Science - Business Computing & Information Technology
University Of Wales, UK
Informatics College03.2000
Skills
IT System Admistration
Application Support
Solution Consulting
Agile Methodology
ITIL processes
MySQL /SQL / SQL Server
Artificial Intelligent tools (Co-Pilot, ChatGPT, Claude, etc)
Health Level 7
Certification
ITIL Overview
Timeline
Application Management Support (AMS) – Solution Consultant
Oracle
06.2007 - 11.2025
Operational Specialist
Oracle
06.2007 - 11.2025
Global IT Support & Implementation (Oracle Cerner Health) – Solution Consultant
Oracle
06.2007 - 11.2025
Service Desk Analyst
Axon Solutions Sdn Bhd
01.2007 - 05.2007
Bachelor of Science - Business Computing & Information Technology
University Of Wales, UK