SURESHARALEN PARAMASIVAN
IT Officer
JENJAROM
Overview
15
15
years of professional experience
Work History
IT Analyst
Mizuho Bank
01.2011 - 07.2024
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Increased productivity with tailored training programs designed to improve employee proficiency in key software applications quickly.
- Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
IT Specialist
Kannal Solutions
03.2009 - 12.2010
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Sekolah Rendah Kebangsaan Saint Anthony, Teluk Intan, Perak
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Sekolah Menengah Saint Anthony, Teluk Intan, Perak
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Kolej Poly-Tech Mara Kampus Cawangan Alor Setar, Kedah Sijil Kemahiran Malaysia (Tahap 2 Dan 3)
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Diploma Kemahiran Malaysia (Tahap 4)
Diploma Kemahiran Malaysia (Assistant Engineering Computer) - undefined
Sijil Kemahiran Malaysia Tahap 3 (Computer Technician) - undefined
Sijil Kemahiran Malaysia Tahap 2 (Assistant Technician Computer) - undefined
Sijil Penilaian Malaysia (SPM) - undefined
Penilaian Menengah Rendah (PMR) - undefined
Skills
IT Troubleshooting
ITIL Knowledge
Personal Qualifications
- 2009, Diploma Kemahiran Malaysia (Assistant Engineering Computer)
- 2009, Sijil Kemahiran Malaysia Tahap 3 (Computer Technician)
- 2009, Sijil Kemahiran Malaysia Tahap 2 (Assistant Technician Computer)
- 2005, Sijil Penilaian Malaysia (SPM)
- 2003, Penilaian Menengah Rendah (PMR)
Icno
881121-08-6377
Telnohp
012-3273245
Placeofbirth
HOSPITAL, PERAK
Sex
MALE
References
- Mr. Uzaini b.Baharuddin, Lecturer, General Studies Department, Kolej Poly-Tech MARA Alor Star, 04-7309255
- Miss Norhayati bt Ismail, Lecturer, General Studies Department, Kolej Poly-Tech MARA Alor Star, 04-7309255
- Mr Darren(HOD), Mizuho Bank Malaysia, 0320586881, 07/31/24
Languages
MALAY AND ENGLISH
Advanced
C1
Personal Information
- Status: Married
- Date of Birth: 11/21/88
- Nationality: MALAYSIA
Timeline
IT Analyst
Mizuho Bank
01.2011 - 07.2024
IT Specialist
Kannal Solutions
03.2009 - 12.2010
Sekolah Rendah Kebangsaan Saint Anthony, Teluk Intan, Perak
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Sekolah Menengah Saint Anthony, Teluk Intan, Perak
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Kolej Poly-Tech Mara Kampus Cawangan Alor Setar, Kedah Sijil Kemahiran Malaysia (Tahap 2 Dan 3)
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Diploma Kemahiran Malaysia (Tahap 4)