Suresh Shiva
IT Executive
No15,Jalan17/9, Seksyen17 ,Selangor
Summary
Adept IT Support Specialist with a proven track record at Ricoh Malaysia, enhancing IT support delivery and efficiency through effective troubleshooting and strong team collaboration. Skilled in configuring networking devices and providing comprehensive help desk support, I significantly reduced downtime, ensuring rapid connectivity restoration. My approach combines technical proficiency with exceptional interpersonal skills to drive results.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
Ricoh Malaysia
Shah Alam, Selangor
05.2013 - Current
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Provide Help Desk Support to troubleshooting various Customer issues on hardware and software.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Education
Diploma In System Support Engineer - Information Technology
Informatics College
Klang, Selangor.Diploma In Network Technology - Information Technology
Informatics College
Klang, Selangor Skills
Provide support on hardware and software
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
IT Support Specialist
Ricoh Malaysia
05.2013 - Current
Diploma In System Support Engineer - Information Technology
Informatics College
Diploma In Network Technology - Information Technology
Informatics College
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