Suresh Nathan
Hospitality
Butterworth, Penang
Summary
Proven leader in hospitality management, adept at elevating guest experiences and operational efficiency at Royal Plaza on Scotts Singapore. Expert in guest relations and property management, I've spearheaded innovative service enhancements and fostered strong team dynamics, driving significant improvements in customer loyalty and staff retention. My approach combines exceptional communication with luxury service standards, achieving standout results.
Overview
9
9
years of professional experience
Work History
Assistant Concierge Manager
Royal Plaza on Scotts Singapore
01.2022 - 09.2024
- Continuously sought innovative ways to improve overall guest experience while staying within budget constraints.
- Improved resource utilization by maintaining updated inventory records of amenities available for guest use.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Organized special events for VIP guests, ensuring memorable experiences that fostered loyalty.
Food and Beverage Operations Manager
Spice Kitchen and Bar
02.2019 - 12.2022
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Cultivated a positive work environment that supported employee retention efforts alongside professional development initiatives.
- Supervised catering services both on-site at restaurant locations as well as off-site engagements for various clients.
Bar and Restaurant Manager
TAO Authentic Cuisine and Bar
02.2016 - 11.2019
- Implemented cost-saving measures, resulting in significant operational savings without sacrificing quality or service levels.
- Managed social media presence to maintain consistent branding, promote special events, and engage with customers for enhanced loyalty and repeat business.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Increased staff retention through effective hiring, training, and performance management practices.
Education
No Degree - SPM
Sekolah Menengah Daru Riduan
Taiping, Perak, Malaysia 04.2001 -
Skills
Guest Relations
Property Management
Exceptional communication
Luxury Service Standards
Timeline
Assistant Concierge Manager
Royal Plaza on Scotts Singapore
01.2022 - 09.2024
Food and Beverage Operations Manager
Spice Kitchen and Bar
02.2019 - 12.2022
Bar and Restaurant Manager
TAO Authentic Cuisine and Bar
02.2016 - 11.2019
No Degree - SPM
Sekolah Menengah Daru Riduan
04.2001 -
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