SURENDIRAN SOMASUNDARAM
Risk Operation Analyst
Cheras,10
Summary
Hard working communication with proven leadership and organizational skills seeking to apply my abilities that I’ve learnt. Majored in corporate communication, customer services, management, designing and administration. Highly sensible in rationalizing elements for 6 long years. Good communicator and planner with strong judgment and critical thinking abilities.
Overview
8
8
years of professional experience
Work History
Risk Ops Analyst T2
TDCX
Kuala Lumpur
02.2024 - Current
- Conducted end-to-end KYC and KYB onboarding processes for retail and corporate clients in line with regulatory requirements. Completed KYC onboarding for 150+ clients monthly, ensuring 100% compliance with regulations.
- Performed Customer Due Diligence (CDD), including risk assessments based on customer profiles, source of funds, and transaction behavior.
- Executed Enhanced Due Diligence (EDD) for high-risk clients, involving in-depth investigations, adverse media screening, and approval workflows. Conducted 100+ EDD reviews annually, reducing high-risk client onboarding time by 30%.
- Managed periodic KYC reviews and ensured data integrity across compliance systems, Cross-Border Underwriting, and Sanction Countries.
- Collaborated with internal audit, legal, and operations teams to ensure AML compliance and process improvements.
- Direct the day-to-day workflow of the initial stage (PRO) to ensure high-precision client data processing while maintaining strict compliance protocols.
- Completed KYC onboarding for 150+ clients monthly, ensuring 100% compliance with regulations.
- Execute thorough EDD Investigations on high-risk clients by synthesizing background data and risk metrics into actionable assessments.
- Trained 10+ analysts on compliance protocols, improving team audit readiness by 40%.
Customer Experience Associate II
Conduent Business Service Malaysia Sdn Bhd
Subang Jaya, Selangor
06.2023 - 12.2023
- Handling inbound and outbound calls regarding inquiries, complaints, breakdown assistance and connected services and products regarding Mercedes-Benz Passenger Cars.
- Handling emails regarding customer's inquiries, complaints regarding Mercedes-Benz Passenger Cars and Mercedes Me.
- Handling live chat inquiries for Mercedes-Benz customers.
- Associate directly under Mercedes-Benz Malaysia for virtual sales and product enhancement under the Business Development Centre.
- Obtain customer details from various communication channels and provide effective solutions to customer's cases.
- Record all cases and details in the Salesforce environment (SIRIUS) and escalate cases to relevant departments (clients) and team leaders when required.
- Assist team leader to perform manager callbacks when required.
- Ad-hoc tasks provided by team leaders and management team.
Client Support Specialist
HealthMetrics
07.2020 - 05.2023
- Non-reimbursement claims approval, outpatient and inpatient GL approvals.
- Troubleshooting, analyzing and reporting product errors, failures or malfunctions to management.
- Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
- Update on status and completion in service management system and users through all means of communication.
- Skills gained: Persuasive speaking proficiency, Technical knowledge, Problem-solving management.
Junior Communication Executive
Digi Telecommunications
07.2018 - 07.2020
- Managing, supervising and providing technical advice on telecommunications systems.
- Monitor and test systems and peripheral equipment and troubleshoot problems.
- Cooperate with management to conduct training for new recruits and improve their skills.
- Program features, design networks and systems and allocate resources as necessary.
- Organizing and structuring roadshow campaigns for new product launches.
- Skills gained: Strong project management skills, Team lead, Ability to organize and plan.
Brand Ambassador
EZ Takaful Insurance
01.2018 - 06.2018
- Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria.
- Achieve customer acquisition and revenue growth objectives.
- Skills gained: Statistical analysis, Delivering client-focused solutions, Communication proficiency.
Education
Bachelor of Communication (Honours) - Bachelor of Communication (Honours) (Part-time)
Universiti Putra Malaysia (UPM)
Sri Kembangan2023
Foundation in Design - undefined
Taylor’s University
01-2015
Skills
Collaborative Problem Solving
Team Leadership & Mentorship
Interdepartmental Coordination
- Graphics and Helpdesk
Timeline
Risk Ops Analyst T2
TDCX
02.2024 - Current
Customer Experience Associate II
Conduent Business Service Malaysia Sdn Bhd
06.2023 - 12.2023
Client Support Specialist
HealthMetrics
07.2020 - 05.2023
Junior Communication Executive
Digi Telecommunications
07.2018 - 07.2020
Brand Ambassador
EZ Takaful Insurance
01.2018 - 06.2018
Foundation in Design - undefined
Taylor’s University
Bachelor of Communication (Honours) - Bachelor of Communication (Honours) (Part-time)
Universiti Putra Malaysia (UPM)