Sureka Nair

Retail Assistant

AEON Jusco Melaka

01.2017 - 07.2017

Approached browsing customers to initiate conversations to determine buying preferences
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Assisted customers with prompt and polite support in-person and via telephone
Greeted customers, helped locate merchandise and suggested suitable options
Actively engaged customers to provide general assistance and information on store merchandise.

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