Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Surayar Noim

Grand Hyatt Hostess
Kuala Lumpur

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in hospitality and welfare position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Hostess

Grand Hyatt
Kuala Lumpur
09.2023 - Current
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Customer Service Officer

Gpl Group, KL
Kuala Lumpur
01.2019 - 02.2023
  • Promoted company brand and unique offerings through personalized customer service.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided primary customer support to internal and external customers.
  • Communicated with clients regarding account services, statements, and balances.

Cashier

KYO KL
Kuala Lumpur
04.2016 - 08.2019
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Waitress and Cashier

Beach Club Cafe And Restaurant
Kuala Lumpur
03.2015 - 01.2016
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Machine Operator

Western Digital
Kuala Lumpur
06.2007 - 08.2009
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Kept detailed production records and identified hold-ups.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by lubricating and cleaning components.
  • Complied with company and OSHA safety rules and regulations.

Education

Nursing

Asia Metropolitan University
Cheras, Kuala Lumpur
05.2010 - 07.2013

Skills

Smart, Good customer service and hard working

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Accomplishments

Program Tomorrow's leader 2011.

Kursu Kempimpan Anti Jenayah

(CAT) 2010 Peringkat Negar

Timeline

Hostess

Grand Hyatt
09.2023 - Current

Customer Service Officer

Gpl Group, KL
01.2019 - 02.2023

Cashier

KYO KL
04.2016 - 08.2019

Waitress and Cashier

Beach Club Cafe And Restaurant
03.2015 - 01.2016

Nursing

Asia Metropolitan University
05.2010 - 07.2013

Machine Operator

Western Digital
06.2007 - 08.2009

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Surayar NoimGrand Hyatt Hostess