SURAYAH MINDOD
Assistant Store Manager
Kuching, Sarawak
Summary
Proven leader and strategic thinker, I excelled at SEPHORA THE SPRING by driving sales growth and enhancing customer satisfaction through effective team management and innovative merchandising. Leveraging skills in inventory control and staff scheduling, I fostered a collaborative environment, achieving notable improvements in store performance and operations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
SEPHORA THE SPRING
07.2014 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
No Degree -
SMK SIBURAN
Kuching, Sarawak, Malaysia11.2001
Skills
- Customer Service and Engagement
- Inventory Control
- Store operations
- Team Management
- Store Organization
- Stock management
- Staff Scheduling
- Sales Strategies
- Strategic Merchandising
- POS systems operations
- Microsoft Office Suite
- Marketing and Promotions
Retail Operations
Languages
English
Advanced
C1
Malay
Proficient
C2
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceTeam Building / Company RetreatsCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
SEPHORA THE SPRING
07.2014 - Current
No Degree -
SMK SIBURAN
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